Front Desk Guest Service Representative
Company: Red Roof Inns
Location: Saint Charles
Posted on: April 12, 2019
The Front Desk Guest Service Representative (GSR) is responsible
for maintaining positive guest interactions while consistently and
courteously responding to their needs, requests, necessary service
transactions and tasks. This position is critical to ensure quality
service to our guests and upholding our Red Roof Inn Hassle Free
Guarantee, while working with members of the hotel team,
maintaining room quality as well as safety and security of the
DUTIES AND RESPONSIBILITIES
Welcome guests with friendly greeting and smile and perform all
guest related services. (i.e. wake up/courtesy calls; handle
concerns/complaints/requests; provide coffee/newspaper and location
information; keep lobby clean and orderly).
Handle reservation requests; check guests in/out; handle guest
accounting and cashier functions.
Make, change and monitor reservations; review and report rate
availability using the front desk computer system; update and
monitor room status, promote future sales.
Maintain confidentiality of guest information and pertinent hotel
Perform daily cash count; prepare bank deposit and review of audit
Complete reporting for daily occupancy/revenue, weekly inn
operations, expenditures ledger and update corporate memorandum
and/or operations manuals.
Communicate with Inn Management and other GSRs, as needed, about
problems, requests and/or concerns regarding guests or rooms.
Work with housekeeping to communicate checkouts, stay-overs,
sleepers, skips, rooms cleaned and rooms in need of
Cross train in all front desk shifts and other departments in the
hotel; Train new hires in front desk functions.
Night Audit shift requires daily reconciliation of transactions and
preparing audit package for Inn Management approval.
Comply with all Red Roof Inn and OSHA standards related to safety
Provide special services for guests upon request.
Assist in coordinating special events (i.e. holiday gatherings, bus
tours, on site, etc.).
Performs other duties as assigned.
HS Diploma or equivalent work experience.
1-2 years in a previous customer service position required.
Must have basic office skills (i.e. math, cash handling, computer
skills, timekeeping, etc.).
Must maintain professional appearance in Red Roof Inn provided
uniform with consistently friendly attitude towards guests and
Must be able to easily and frequently change from one task to
another while operating a computer and/or switchboard and work with
Basic English communication (verbal and written) skills
May be required to work nights, weekend and/or holidays.
Because Red Roof Inn hotels may be exterior corridor hotels, the
physical environment may require the employee to work both inside
and outside in heat/cold, wet/humid, and dry/arid conditions.
Position may come into contact with pets. Employee is required to
use personal protective equipment to prevent exposure to hazardous
chemicals/materials. Regularly scheduled hours may include nights,
weekend and holidays. Schedules vary based on business need.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand; walk; use hands to finger, handle or feel; and reach with
hands and arms. The employee is occasionally required to sit,
climb, balance, stoop, kneel, crouch or crawl. The employee must
frequently lift or move up to 10 pounds and occasionally lift or
move up to 25 pounds. Specific vision abilities required by this
job include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus.
RED ROOF INNS INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Keywords: Red Roof Inns, Saint Charles , Front Desk Guest Service Representative, Sales , Saint Charles, Missouri
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