Tech Services Rep

Company: Newco Enterprises Inc.
Location: Saint Charles
Posted on: August 8, 2022

Job Description:

Description:
Newco is a quality manufacturer of commercial coffee brewing equipment and has been in business since 1974. We are located off 370 & New Town Blvd in St. Charles. We offer a clean, climate-controlled environment with free coffee. We are looking for a self-starting team member to provide technical support to technicians and end users for coffee equipment that Newco manufactures and distributes.

In this position you will do the following:

1. Assist callers with technical support, installation, troubleshooting and acquisition of part numbers.
2. Repair various coffee brewers as needed
4. Contact customers by telephone or in person as required or assigned.
5. Develop relationship with customers, creating contacts and email communications.
7. Prepare and submit written reports of in house and on-site product reviews with recommendations as required.

Requirements:
1. The ideal candidate would have electronics training (use of multimeter) and basic plumbing experience.
2. 1-2 years previous Customer Product Technical support preferred.
3. Prior experience with commercial coffee brewing equipment desirable.
4. Excellent verbal and written communication skills.
5. Attention to detail and strong organizational skills.
6. Self-starter, able to manage multiple priorities and complete projects on a timely basis.
7. Proven hands-on ability to troubleshoot brewing equipment components.
8. Proficiency in Microsoft products, Outlook, Excel, Word, and Teams.

PI186121969

Keywords: Newco Enterprises Inc., Saint Charles , Tech Services Rep, Sales , Saint Charles, Missouri