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Licensed Customer Service Representative

Company: HSGW Insurance Services
Location: Saint Charles
Posted on: July 29, 2022

Job Description:

Job DescriptionOur office is growing and we need someone who we can train to fit in our office family! The position offered is full time. Our Customer Service Representative is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees, while conducting specific service and marketing activities.Apply for the position today by completing the form and completing the assessment.


  • Work from home flexibility
  • Medical insurance with 100% employer paid premiums. Dental and vision available.
  • SIMPLE IRA with employer contribution
  • Base salary with commission and bonus opportunities
  • PTO
  • Evenings and weekends off
  • Ongoing training, and professional growth opportunities within the agency


    • Answer customer calls and correspondence regarding servicing of new or existing insurance polices.
    • Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, run quotes, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
    • Actively solicit increases in coverage or rounding out accounts at every service contact.
    • Maintain records of customer interactions and transactions, recording details of inquiries, comments and actions taken in agency computer system.
    • Collaborate with team members, provide expertise and answer questions and participate in formal and informal meetings as needed.
    • Perform administrative duties as needed such as answering phones, opening mail and greeting visitors.
    • Additional duties as assigned.


      • Experience as a Customer Service Representative in the insurance industry.
      • Must have insurance license required by the state of Missouri.
      • Possess a positive and enthusiastic attitude.
      • Demonstrate ability to build customer relationships. Display an excellent phone manner and strong written and verbal communication skills.
      • Have excellent time management skills with a personal accountability mindset.
      • Have strong sense of urgency, attention to detail, organization, multi-tasking and follow up skills.
      • Ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision
      • Have technology and computer proficiency and ability to learn new systems and processes.

Keywords: HSGW Insurance Services, Saint Charles , Licensed Customer Service Representative, Sales , Saint Charles, Missouri

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