Guest Service Agent
Company: Drury Plaza Hotel St. Louis St. Charles
Location: Saint Charles
Posted on: January 16, 2022
380 Mulholland Drive - St. Charles, Missouri 63303
YOU BELONG AT DRURY HOTELS.
Getting a job is just the beginning. Finding a place where you
belong is what truly matters. Who you are and what you do matters
at Drury Hotels. There's a place for you here today (and for
tomorrow) in this position.
What you will do:
Serve as the happy, helpful face of our hotel to guests entering
and departing our front door.
Ensure exceptional, positive experiences for our diverse team
members and guests.
-Assist guests in a friendly, efficient, courteous, and
-Perform front desk related functions, which include checking
guests in and out, promoting company programs, maintaining guest
records, cash handling, monitoring guest satisfaction, and problem
-Assist with breakfast and 5:30 p.m. Kickback service, which may
include food preparation, set up, guest service (host or
bartender), and clean-up.
-Present and maintain a high standard of integrity, service, and
hospitality to promote the Drury culture to customers and
- Ensure an exceptional guest experience by providing courteous,
friendly, guest service with a +1 Service attitude.
What we expect of you:
With your can-do spirit and unique personality, you will shine at
We seek friendly, highly organized communicators and multitaskers
with these qualifications.
-Warm and friendly manner in relating to and interacting with the
-Demonstrated attention to detail while handling multiple tasks
-Familiarity with handling money, making change, and using office
machines in day-to-day activities
-Ability to speak and receive direction (written and verbal
direction) in English
-Willingness and ability to work alone as scheduled
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued
for what you do and who you are ... and well compensated for all
- Incentives - Quarterly bonuses (we succeed together!)-shared for
all based on hotel results
- Health and well-being - Medical, dental, vision, prescription,
life, and disability
- Retirement - Company-matched 401(k)
- Work-life - Flexible spending accounts, Team Member Assistance
Program, paid time off, and hotel discounts
- Career growth - Mentorship, cross-training, development plans,
management training, and more-60% of management positions promoted
- Award-winning - Ranked among Forbes' Best Midsize Employers
(2021) and highest in Guest Satisfaction Among Upper Midscale Hotel
Chains by J.D. Power 16 years in a row (that's a record!)
Rise. Shine. Work Happy.
Keywords: Drury Plaza Hotel St. Louis St. Charles, Saint Charles , Guest Service Agent, Sales , Saint Charles, Missouri
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