Client Services Representative
Company: Eurofins Central Laboratory
Location: Saint Charles
Posted on: January 9, 2021
St Charles, MO, USA
Eurofins Scientific is an international life sciences company which
provides a unique range of analytical testing services to clients
across multiple industries. The Group believes it is the world
leader in food, environment and pharmaceutical products testing and
in agroscience CRO services. It is also one of the global
independent market leaders in certain testing and laboratory
services for genomics, discovery pharmacology, forensics, advanced
material sciences and for supporting clinical studies. In addition,
Eurofins is one of the key emerging players in specialty clinical
diagnostic testing in Europe and the USA.
Group's key figures (as of March 2019) are approx. 4.56 billion
Euros, over 800 laboratories across 47 countries and about 45,000
Eurofins PanLabs is searching for a Client Services Representative
in St. Charles, MO.
The Client Services Representative serves as the primary client
contact for service requests with the responsibility of
establishing positive client relationships. As such he/she
demonstrates and promotes the company vision.
The Client Services Representative handles quotes, orders,
study/project queries, and basic technical questions to support
The position requires working with colleagues around the world in
multiple areas (client services, business development, marketing
The Client Services Representative acts as the advocate for the
customers, he/she participates in identifying need for improvement.
Overall, serves as the voice of the client for any client related
communications and study management
Essential Duties and Responsibilities:
Participate with inbox triage and coordinating activities with
Work directly with customers on transactional sales and with
Eurofins Business Development team to qualify service opportunities
and define project objectives in a timely fashion.
Read, interpret and edit contract language (e.g. Service Agreement
and Task Orders/Statements of Work).
Draft work plans using pre-approved templates in a clear and
Manage projects from start to finish, including:
Quoting: prepare project quotes for standard service offerings
using internal ERP systems.
Collect all required documentation and review for accuracy.
Book orders following internal protocols.
Provide limited technical support as needed both before a project
is quoted and after a study has been completed.
Monitor project schedule and scope to ensure both remain on
Communicate with customers throughout the quote to cash
Coordinate project initiation and follow established timelines,
communicate customer information as appropriate in an efficient and
professional manner to internal operations/screening teams.
Other duties as required and assigned to support business
OTHER SPECIFIC DUTIES
The Client Services Representative may:
Provide KPIs, reportings, and other executive summaries as needed
by the management.
Be in charge of coordinating strategic client programs.
Provide support to commercial activities such as follow-up with
quotations and answer client questions about our services.
Coordinate with other Client Services teams of the Eurofins Drug
Discovery Services group to meet client needs.
Participate actively in Corporate and other transversal projects
led within the Eurofins Pharma Discovery Services Global Client
Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime
as needed. Candidates currently living within a commutable distance
of St. Charles, MO are encouraged to apply.
As a Eurofins employee, you will become part of a company that has
received national recognition as a great place to work. We offer
excellent full-time benefits including comprehensive medical
coverage, life and disability insurance, 401(k) with company match,
paid holidays, paid time off, and dental and vision options.
To learn more about Eurofins, please explore our website
Minimum of 2 years of (non-academic) industry experience
1+ years of experience in customer service
Basic accounting skills needed, comfortable working with MS
Must be extremely organized and detail-oriented, able to multi-task
and manage > 100 projects at any given time in a fast-paced work
Customer-service oriented and able to liaise with customers and
colleagues in a clear, concise and professional manner.
Work efficiently and independently, performing in a time-sensitive
Deliver high-quality work with 100% accuracy.
Communicate effectively (oral & written) and be fluent in the
Identify needs and take initiatives to resolve.
Ability to adhere to and follow SOP.
Provide some technical support as needed before and after project
Authorization to work in the United States indefinitely without
restriction or sponsorship
Eurofins is a M/F, Disabled, and Veteran Equal Employment
Opportunity and Affirmative Action employer.
Keywords: Eurofins Central Laboratory, Saint Charles , Client Services Representative, Sales , Saint Charles, Missouri
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