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Client Services Representative

Company: Eurofins Central Laboratory
Location: Saint Charles
Posted on: January 9, 2021

Job Description:

St Charles, MO, USA
Company Description
Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.
Group's key figures (as of March 2019) are approx. 4.56 billion Euros, over 800 laboratories across 47 countries and about 45,000 staff.
Job Description
Eurofins PanLabs is searching for a Client Services Representative in St. Charles, MO.
The Client Services Representative serves as the primary client contact for service requests with the responsibility of establishing positive client relationships. As such he/she demonstrates and promotes the company vision.
The Client Services Representative handles quotes, orders, study/project queries, and basic technical questions to support customers.
The position requires working with colleagues around the world in multiple areas (client services, business development, marketing and finance).
The Client Services Representative acts as the advocate for the customers, he/she participates in identifying need for improvement. Overall, serves as the voice of the client for any client related communications and study management
Essential Duties and Responsibilities:
Participate with inbox triage and coordinating activities with colleagues.
Work directly with customers on transactional sales and with Eurofins Business Development team to qualify service opportunities and define project objectives in a timely fashion.
Read, interpret and edit contract language (e.g. Service Agreement and Task Orders/Statements of Work).
Draft work plans using pre-approved templates in a clear and concise manner.
Manage projects from start to finish, including:
Quoting: prepare project quotes for standard service offerings using internal ERP systems.
Collect all required documentation and review for accuracy.
Book orders following internal protocols.
Provide limited technical support as needed both before a project is quoted and after a study has been completed.
Monitor project schedule and scope to ensure both remain on track.
Communicate with customers throughout the quote to cash process.
Coordinate project initiation and follow established timelines, communicate customer information as appropriate in an efficient and professional manner to internal operations/screening teams.
Other duties as required and assigned to support business needs.
The Client Services Representative may:
Provide KPIs, reportings, and other executive summaries as needed by the management.
Be in charge of coordinating strategic client programs.
Provide support to commercial activities such as follow-up with quotations and answer client questions about our services.
Coordinate with other Client Services teams of the Eurofins Drug Discovery Services group to meet client needs.
Participate actively in Corporate and other transversal projects led within the Eurofins Pharma Discovery Services Global Client Services Group.
Position is full-time, Monday-Friday, 8 a.m.-5 p.m., with overtime as needed. Candidates currently living within a commutable distance of St. Charles, MO are encouraged to apply.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.
To learn more about Eurofins, please explore our website
Minimum of 2 years of (non-academic) industry experience
1+ years of experience in customer service
Basic accounting skills needed, comfortable working with MS Office.
Must be extremely organized and detail-oriented, able to multi-task and manage > 100 projects at any given time in a fast-paced work environment.
Customer-service oriented and able to liaise with customers and colleagues in a clear, concise and professional manner.
Work efficiently and independently, performing in a time-sensitive manner.
Deliver high-quality work with 100% accuracy.
Communicate effectively (oral & written) and be fluent in the English language.
Identify needs and take initiatives to resolve.
Ability to adhere to and follow SOP.
Provide some technical support as needed before and after project initiation/completion
Authorization to work in the United States indefinitely without restriction or sponsorship
Additional Information
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Keywords: Eurofins Central Laboratory, Saint Charles , Client Services Representative, Sales , Saint Charles, Missouri

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