Senior Program Director of Operations

Company: ServiceSource, Inc.
Location: Saint Louis
Posted on: June 2, 2025

Job Description:

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.Make an impact by joining the ServiceSource team where our mission is serving individuals with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.Job SummaryThe Senior Program Director - Operations will be responsible to effectively manage the overall operations of the NGA West campuses located in St Louis and Arnold MO through subordinate supervisory and management personnel, in the areas of performance, productivity, safety, and efficiency to the standards of the contract and to the satisfaction of the customer.Primary DutiesThe requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Assist in effectively managing all activities and ensures that all elements of the contract statement of work (SOW) have been executed at a level meeting or exceeding contract standards.
• Responsible for the organization and application of management, technical, and logistics resources to ensure that the contract is cost effective, safe, efficient, and preserves a high quality of execution.
• Communicate operating philosophy, strategic plan objectives, and performance expectations to the management, supervisory staff, and when necessary, to all levels of the project staff.
• Responsible for establishing a project-wide atmosphere of openness, credibility, trust, and proactive concern for the customer and ServiceSource's mission.
• Monitor relationships with customers to identify and proactively resolve problems and/or conflicts while maintaining open communications regarding expectations versus performance.
• Perform other related duties as assigned.Additional Responsibilities
  • Collaborate with direct reports to set goals that support the strategic support plan for the contract.
  • Review and recommend staff and employee training program, workshops, seminars, and classes.
  • Continually review project performance and current technology to interject management and technical performance innovations.
  • Responsible for reviewing business systems administration, resources, procedures, and methods to improve operational effectiveness, utility, and efficiency.
  • Assist with the Contractor's Environment, Safety, and Health functions, ensuring that all safe work practices are being followed.
  • Monitoring cost control, financial reports, budgeting, and overall operating costs.
  • Assist in the coordination of work priorities and monitoring of methods, procedures, and programs.
  • Improve cost-effectiveness and efficiency when possible.
  • Assist with the monitoring and inspecting of maintenance, repair, and service operations for quality control and contract compliance.
  • Work directly with Program Manager (PM) to manage personnel including hiring, terminating, compensation, and promoting project staff according to company policies.
  • Perform PM duties in the PM's absence.Qualifications: Education, Experience, and Certification(s)
    • Must have 8-10 years' experience in project management-level positions of responsibility and complexity similar to the project scope.
    • Bachelor's degree required and two years' experience in managing BOSCs of similar or larger size and scope.
    • Must have expert knowledge of the concepts, principles, techniques, and practices of janitorial, material management services, and facilities equipment operation and maintenance services.
    • Must hold or be able to obtain and maintain a Top Secret/SCI clearance with polygraph.
    • Must be able to pass criminal and drug screening processes to meet current Network and/or government legibility requirements that apply or become applicable to this position.
    • The requirements related to background screening eligibility and/or any security clearance requirements are subject to change at any time by ServiceSource and/or the applicable government agency; all persons applying or holding any position covered by this job description are required to meet any such eligibility requirements. regardless of past qualifications or past acceptance.Knowledge, Skills, and Abilities
      • A strong technical knowledge of all facilities maintenance and operations, including HVAC, electrical, plumbing, and life safety systems.
      • Knowledge of PM and CM programs, MEP, logistics and administrative support services.
      • Must have Personnel management experience with excellent oral and written communication skills.
      • An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
      • A strategic visionary with sound technical skills, analytical ability, good judgment and strong operational focus.
      • A well-organized and self-directed individual who is a team builder. An intelligent and articulate individual who can relate to people at all levels of an organization.
      • Demonstrated experience in developing budgets and forecasts with associated financial analysis.
      • A skilled negotiator with demonstrated ability to fully represent ServiceSource's interests to external customers.
      • A well-rounded knowledge of government and commercial outsourcing service contracting environments.
      • Ability to read, analyze, interpret and prepare operating and contractual documents.
      • Ability to work effectively as a supervisor and peer to accomplish necessary work.
      • Requires personal computer (PC) knowledge leading to proficiency in various software and/or spreadsheet operations. Must be familiar with MS Office (Word, Excel and Access).Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.What We Offer - for Benefits Eligible Employees May IncludeBecause ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
        • Health coverage for you and your family through Medical, Dental, and Vision plans.
        • Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
        • A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
        • Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
        • To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
        • A generous paid time-off program in which the benefits increase based on your tenure with the company.We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.PAY TRANSPARENCY POLICY STATEMENT:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information

Keywords: ServiceSource, Inc., Saint Charles , Senior Program Director of Operations, Professions , Saint Louis, Missouri