Global Business Process Analyst.

Company: Eurofins Lancaster Laboratories
Location: Saint Charles
Posted on: May 10, 2022

Job Description:

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2020, Eurofins generated total revenues of EUR --- 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Become your most extraordinary self! Our team is intensely proud to be a major provider of services and products to the drug discovery research industry. Join Eurofins DiscoverX Corporation part of the Eurofins Discovery --- group of companies serving serving global clients in the Pharma and Biotech industries. Work alongside industry experts and collaborate with team members to directly and positively impact human health worldwide!

We have a philosophy to support work life balance, career progression opportunities and offer many benefits such as formal mentoring programs, tuition reimbursement, extensive career training programs, competitive health benefits, paid time off and 10 annual paid holidays*. This position also has potential for remote working.

Global Business Analyst is a critical role responsible to work with Subject Matter Experts to establish efficient and harmonized business processes, especially those involving shared software systems used by Eurofins Discovery's products and services teams globally. To this end, the position will develop process flows and document requirements to translate business needs to IT and, subsequently, test and train end users on related business process and systems.

Essential Duties And Responsibilities

• Works with Subject Matter Experts, SMEs, to understand and document existing and future business processes
• Identifies and documents ways to harmonize, simplify and improve operational efficiency in business processes and how IT systems can support this effort
• Working with SMEs, provides expert guidance in the design of proposed enhancements to support new business initiatives and integrate new businesses
• Provides leadership to teams as a change agent, with vision to support change management and adoption of new business processes
• Translates complex functional and User Interface (UI) needs into specifications for the IT development team and manages the life cycle, from creation to deployment, of these User Requirements (URs)
• Reviews and refines test cases to support User Acceptance Testing (UAT) of IT applications
• Performs UAT to ensure the quality of IT development and is the final approver of changes for Production deployments
• Drafts / updates Standard Operating Procedures (SOPs), user guides, process maps to document definitions and business process and how teams will use business systems to support these processes
• Develops training materials, trains and supports global users
• Troubleshoots issues reported by system users
• Works with Business Sponsors and Business Project Managers to help define and prioritize project milestones and timelines
• For certain projects, may conduct voice of customer with external users to improve user experience
• Works independently with minimal supervision to establish activities, and related priorities, to accomplish responsibilities and achieve timelines
• Occasionally, adjusts work hours as needed to facilitate global discussions across time zones and/or meet critical deadlines
• Schedules travel to accomplish project goals while adhering to travel budgets
• Demonstrates and promotes the company vision
• Conducts all activities in a safe and efficient manner
• Regular attendance and punctuality
• Adheres to site Environmental Health and Safety (EHS) requirements
• Performs other duties as assigned
  
  Qualifications
  
  Education/Experience (BMQ):
  
  • Bachelor Degree in Business Administration, Engineering, Computer Science or Management Information Systems, Life Sciences, or any other equivalent degree or experience
  • Minimum of 3 years of Business Analyst work experience, preferably related to business processes involving ERP, web and/or CRM systems
  • Familiarity with software development process, including requirement gathering, analysis/design, development tools/technologies, release/version control, contemporary testing methodologies and deployment management.
  • Demonstrated ability to prioritize and manage multiple, complex projects simultaneously from concept to completion to achieve project milestones on time
  • Experience in working across functional teams to achieve project goals
  • Experience troubleshooting system errors encountered by users
    
    Additional Preferences
    
    • Experience using Enterprise Resource Planning (ERP) (e.g., Microsoft Dynamics AX, SAP, Oracle) systems
    • Experience using Customer Relationship Management (CRM) systems (e.g., MS CRM, SalesForce.com)
    • Experience using Content Management Systems (CMSs) (e.g., WordPress, Umbraco)
    • Experience using Enterprise Business Intelligence (BI) tools (e.g., Pyramid Analytics, SAP BusinessObjects, etc.)
    • Experience navigating interdependencies between IT systems
    • Experience working in an Agile/SCRUM environment
    • Experience working for a CRO, Life Science, Biotech or Pharma company
      
      Ability And/or Skills (BMQ)
      
      • Experience using Microsoft Office (Excel, Word, PowerPoint)
      • Experience using process flow diagram (e.g., Visio, Bazagi) programs
      • Excels at creative / critical thinking and problem solving
      • Exceptional interpersonal, verbal, and written communication skills
      • Works well under pressure and with quick time lines
      • Process and detail oriented, well organized, and ability to multi-task in a results oriented environment
      • Ability to effectively communicate, in English, with subject matter experts, business stakeholders, IT team and clients, including those for whom English is a second language
      • Ability to solve practical problems, define cause and effect, map dependencies in process.
      • Ability to work independently with limited oversight, in a complex global environment
        
        Additional Information
        
        • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
        • Life and disability insurance
        • 401(k) with company match
        • Paid vacation and holidays
          
          Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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