Remote Documentation Specialist
Company: VirtualVocations
Location: Saint Charles
Posted on: November 18, 2022
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Job Description:
A modern fleet management software development company is
searching for a person to fill their position for a Remote
Documentation Specialist.
Individual must be able to fulfill the following
responsibilities:
Collaborate with our Product and Marketing teams to create written
and video documentation
Manage all current content in the customer-facing Help Center
Assist with answering internal product queries to identify gaps in
our knowledge base
Applicants must meet the following qualifications:
1+ years of experience developing customer-facing content in a
SaaS/B2B environment
Excellent written communication skills
Proficiency in analyzing user interactions with Google Analytics,
FullStory, or Heap
Experience managing the content development process from beginning
to end
A proven record of creating content and training that directly
impacts customer success
Exposure to Salesforce Digital Experiences and video production
tools such as ScreenFlow or similar
Keywords: VirtualVocations, Saint Charles , Remote Documentation Specialist, Other , Saint Charles, Missouri
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here to apply!
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