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Remote Documentation Specialist

Company: VirtualVocations
Location: Saint Charles
Posted on: November 18, 2022

Job Description:

A modern fleet management software development company is searching for a person to fill their position for a Remote Documentation Specialist.

Individual must be able to fulfill the following responsibilities:
Collaborate with our Product and Marketing teams to create written and video documentation
Manage all current content in the customer-facing Help Center
Assist with answering internal product queries to identify gaps in our knowledge base
Applicants must meet the following qualifications:

1+ years of experience developing customer-facing content in a SaaS/B2B environment
Excellent written communication skills
Proficiency in analyzing user interactions with Google Analytics, FullStory, or Heap
Experience managing the content development process from beginning to end
A proven record of creating content and training that directly impacts customer success
Exposure to Salesforce Digital Experiences and video production tools such as ScreenFlow or similar

Keywords: VirtualVocations, Saint Charles , Remote Documentation Specialist, Other , Saint Charles, Missouri

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