Shift Lead, Front of House
Company: Hi-Pointe Drive-In
Location: Saint Charles
Posted on: September 15, 2022
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Job Description:
The Hi-Pointe has been an iconic St. Louis destination ever
since this spot was a little drive-in in the 1980s. Our mission is
to bring it back to life with mouthwatering burgers and original
sandwiches. Our chef-inspired menu uses locally sourced
ingredients.
Our burger and sandwich joint is located in the historic Hi-Pointe
neighborhood, just off of highway 40. This spot is a great place to
pop into before or after events around town, or even as the main
event. The menu has something for folks of many walks of life from
our creative burgers, sandwiches, and shakes, to healthy salads and
a menu for the little ones. Following the tradition of killin' it,
Hi-Pointe Drive-In is brought to you by your friends from Sugarfire
Smokehouse, among a few of your other favorite eateries. Our team
is made up of the greatest people we know and talented chefs that
create a unique experience every single time you come in, order
delivery, or cater your event.When you become a shift leader at
Hi-Pointe you will be expected to handle a lot, but we are
committed to giving you the necessary training, development, and
continued support to set you up for success. Use your fellow
management team, and every leader in the company to help you with
any questions you may have. Below are some baseline expectations
for the job.
Appearance: Always come to work prepared and looking professional,
the rest of the team looks to you as an example of how to represent
the company. Always wear a clean shirt.
Store Key: You will be given a key to the store. This is a great
responsibility and should not be taken lightly. Take care of your
key you will be held responsible if the key is lost.
Alarm Code: Your GM/KM will give the alarm code to your location,
never share this code with any team member or vendor unless
directed by your GM/KM
Store Appearance: Your store should always be clean and stocked.
Review deep cleaning checklists and walk your location to see if
there are any cleaning issues to be addressed. Equipment should be
checked for cooling issues and general upkeep. If you notice an
equipment failure report the issue to your GM/KM immediately. As a
member of the management team it is your responsibility to set the
standards, never walk by something that is not perfect.
Cash Manager: -As a FOH shift manager in your store, you are
responsible for the cash-on-hand. Ultimately your GM is responsible
for your actions. Always be mindful of cash handling policies and
procedural changes that occur in your store. -Remember, without
cash money, we cant pay our bills!!
Team Member and Customer Safety: -Review your incident report and
ask your GM questions if you do not understand the requirements.
Always know the location of the incident report. Safety is our
priority.
Customer Interaction: -As a manager on duty (both FOH and BOH), you
will be engaging with customers and responding to customer
incidents, questions, issues. Remember that you are empowered to
make decisions to help the customer. If issues arise that you do
not feel comfortable with handling, contact your GM/KM. You will
never be wrong as long as your actions are done with integrity and
hospitality in mind.
Labor Management: -One of the roles of a shift leader is shift
labor management, with this comes having to make the decision to
send team members home during slow volume hours. Always be fair
when sending team members home early, take turns, ask for
volunteers or even draw straws. But always remember, never
sacrifice guest experience for the sake of labor.
Perks of the Job:
Keywords: Hi-Pointe Drive-In, Saint Charles , Shift Lead, Front of House, Other , Saint Charles, Missouri
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