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Customer Success Representative

Company: Illinois Tool Works
Location: Saint Charles
Posted on: August 8, 2022

Job Description:

Diagraph offers exciting career opportunities across the U.S. and abroad. At Diagraph, our employees experience a small company, family-like atmosphere. We empower all of our employees to "Make Their Mark" in the organization by adopting the entrepreneurial culture.

The Diagraph team is a global network of highly talented individuals. We could not be a true total solution provider of hot stamp, heat transfer, seat seal, pad print and digital technology without our team of smart, dedicated individuals. We understand that taking good care of our talent is essential to our ability to meet client needs in the years ahead.

If you are a results driven, innovative and customer oriented person, Diagraph is the company for you!

The Customer Success Representative is responsible for increasing the company's visibility and establishing credibility within our customers and prospects. This position supports aftermarket sales initiatives through strategic management of 80 account base, territory analysis, and system order fulfillment project management. This position also manages customer roll over calls.

* Utilizes project management skills to mange the order fulfillment process from initial opportunity identification through the first year of system usage.
* Manages and monitors ribbon, ink, and parts sales activity within each 80 account.
* Strategizes sales initiatives in partnership with ASR team and BDR group to gain aftermarket business of new and existing customers.
* Develops and analyzes reports for 80 customers and prospects.
* Works with marketing to help implement and maintain marketing initiatives to stimulate Diagraph market mindshare within the target account base.
* Documents activity in CRM.
* Processes product returns for credit, repairs, and warrantees.
* Issues, processes and closes RMA's
* Audits and reports contract activity
* Implements and manages special projects and sales initiatives as directed by sales management.
* All other duties as assigned.
* Maintains focus on continuous improvement by applying 80/20, PLS, and USa principles/techniques and makes process improvement recommendations to management.

Keywords: Illinois Tool Works, Saint Charles , Customer Success Representative, Other , Saint Charles, Missouri

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