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Site IT Services Lead

Company: Mars
Location: Saint Charles
Posted on: August 5, 2022

Job Description:

Site IT Services LeadSt. Charles, MOHybridResponsible to manage all local infrastructure services & projects, covering all segments.Manage service delivery across responsible sites, including day-to-day operations of contractor resources. Liaise with other regions to ensure standardization, lead country or regional level projects and act as the immediate point of escalation for any operational issues.What are we looking for? Undergraduate related degree (or a degree with a large IT component) ITIL certification is preferred, and essential. 6-9+ years of experience in IT service management, IT project management or similar. Experience with cloud computing, local hosting, basic understanding of computer room design and architecture is a plus. 3+ years of experience coordinating managed services and/or contractors Experience dealing with middle management (senior leaders) from various functions Experience as a business partner is a plus. Strong stakeholder management experienceWhat would be your key responsibilities? Ensuring our managed service delivers a highly responsive infrastructure support service to our associates. This includes local site support of PCs, mobile devices & video conferencing. Ensuring all locally hosted infrastructure components (such as site servers, LAN, computer room, business partner links & backups) are supported & maintained within agreed SLAs by our service providers. Ensuring business disruption is minimized, appropriate communication is done and change is delivered within budget and on time. Planning & managing hardware replacement cycles (servers, PCs etc.) & related budgets. Working closely with the local IT business partnership manager, to understand local business needs, agree activities we can deliver, share information about upcoming changes, etc. The associate is expected to coordinate day to day tactical / operations and escalate immediately to Site Infrastructure Manager when necessary. The level of authority of this position also requires different perspective to take decisions on contractors resourcing strategy, contract with external partners, agreements with internal and central teams, as well as minimum experience with capital and expense management ($1m). This role is designed to be onsite, for all units under his/her accountability and intentional face to face meetings.What can you expect from Mars? Work with over 130,000 like-minded and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.#LI-MS1

Keywords: Mars, Saint Charles , Site IT Services Lead, Other , Saint Charles, Missouri

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