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Laundry Staff

Company: Viking River Cruises
Location: Saint Charles
Posted on: May 8, 2022

Job Description:

Founded in 1997, Viking is the world's leading small ship travel company, exploring more than 20 rivers, five oceans, five great lakes and all seven continents. Offering destination-focused experiences for curious travelers, Viking has amassed more than 250 awards and was recently voted the #1 River Cruise Line and the #1 Ocean Cruise Line by Cond-- Nast Traveler in the publication's 2021 Readers' Choice Awards.

You now have an opportunity to join one of the most acclaimed and fastest-growing hospitality brands as it expands in the United States.

In summer2022, Viking will launch its new, highly-anticipated Mississippi River cruises and will introduce the most luxurious ship ever built for the river, the 386-guest Viking Mississippi . Sailing on board the elegant new ship, you will dock in the heart of iconic cities that line the river; during your free time, you will be just footsteps from exploring the fascinating places that stretch from New Orleans all the way north to St. Paul.

At Viking, we offer great pay and great benefits-including a Swiss-developed training program and a work schedule that provides up to 13 weeks off each year. With all of your living expenses covered during work weeks-including lodging, meals, Wi-Fi, travel to/from the ship, uniforms & laundry-you have the unique chance to save more of your pay than in most other restaurant or hospitality positions. Being a valued member of the Viking family, you join a close-knit, supportive group of colleagues-many of whom form lifelong working relationships and friendships. And, with training from the industry leader, you will receive the skills, knowledge and tools to be successful-as well as abundant opportunities for advancement. Regardless of where you are on your career journey, Viking can help you in reaching new destinations.

Multiple positions open for immediate hiring; starting at $31,500 annually

PURPOSE OF POSITION


- The Laundry Staff ensures the day-to-day sorting of linen, according to company policies and procedures.
- It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.
YOUR RESPONSIBILITIES

- Sort all linen, on a daily basis.
- Load and unload all washers and dryers, according to Viking's Standard Operating Procedures (SOPs).
- Handle the flat iron for all Laundry and fold towels, as required.
- Monitor the iron roll pressure and steam supply.
- Regularly clean dryer ducts and laundry area.
- Report all laundry equipment damages and/or malfunctions to the Laundry Master.
- Correctly handle cleaning products, materials and laundry equipment, separate & remove garbage and place it in designated containers; clean garbage as often as needed, ensuring that separation procedures and all Public Health Standards are maintained.
- Participate in "The Daily Reunion" every day to understand your team's operational needs and to ensure consistent adherence to Viking's STAR Service Standards.
- Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking's STAR Service Standards and all Public Health Policies; proactively prepare service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.
- Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
- Uphold impeccable grooming standards at all times by complying with Viking's Image and Uniform Standards.
- Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
- Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
- Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
- Have strong motivation to achieve the company goals and objectives (quality and financial) for the Laundry Department.
- Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
- Assist in other departments and/or perform additional duties, upon instruction from supervisors

This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.

Keywords: Viking River Cruises, Saint Charles , Laundry Staff, Other , Saint Charles, Missouri

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