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Senior Claims Assistant

Company: Chubb
Location: Saint Charles
Posted on: June 6, 2021

Job Description:

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

These openings are in O'Fallon, MO, Phoenix, AZ, and Chesapeake, VA. To be considered, candidates must either be in one of these locations or be willing to relocate upon opening of the office.

Job Function:

This position reports to a Supervisor in the Claim Operations department and provides critical operations support to our Claim partners.


  • Accurately assign and/or reassign claims according to established service guidelines to include accurately tracking assignments in a database
  • Process various claims related financial transactions to include adjusting reserves, issuing payments, completing stop payments and voids, and applying cash receipts
  • Process payments using a vendor invoice management system
  • Schedule appointments with medical providers and obtain medical records.
  • Familiarity with processes, workflows and reporting requirements associated with utilizing intelligent automation to complete daily task work
  • Work out of multiple claim systems at one time as needed
  • Communicate and collaborate effectively with Supervisor and team members to ensure service levels are met daily
  • Recognize, prioritize, and escalate service and claims issues according to escalation guidelines
  • Support an environment of continuous improvement by offering ideas and suggestions to improve workflows and processes.
  • Assist with and/or participate in projects assigned by manager or supervisor.
  • Work in a virtual and connected team environment utilizing technology tools available

Qualifications - Knowledge, Skills and Abilities:

  • Prior experience working in fast paced, insurance operations environment preferred
  • Prior Claims knowledge to include Worker's Compensation, Personal Lines and Commercial Lines a plus
  • Experience with Worker's Compensation EDI processing and State Reporting preferred
  • Verbal and written customer service skills
  • Ability to evaluate work throughout the day and act on items of priority within scope of responsibility
  • Ability to effectively prioritize, manage, and process multiple work requests/tasks
  • Ability to work in an agile environment
  • Knowledge of computer navigation skills, including Outlook, Excel and Word
  • Display a positive attitude, and remain flexible, with the willingness and ability to readily respond to changing circumstances


  • Bachelor's Degree or equivalent relevant work experience.

Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

Keywords: Chubb, Saint Charles , Senior Claims Assistant, Other , Saint Charles, Missouri

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