Shift Lead PT

Company: Save-A-Lot
Location: Saint Charles
Posted on: June 6, 2021

Job Description:

Description

Purpose

The Shift Leader directs the daily activities of the store employee team in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Leader is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Shift Leader assists the store management team in maintaining store conditions, quality, and safety, security, and sanitation programs. The Shift Leader is responsible for excellent customer service. Accomplishes all job duties in accordance with Save A Lot policies and procedures.

Responsibilities

• Responsible for opening and closing the store according to established procedures
• Direct and monitor the day-to-day activities of full time/part time store employees
• Communicate with customers in a friendly and courteous manner
• Resolves customer complaints, including exchanges and refunds; Documents complaint and takes follow-up steps to correct the source of the complaint
• Conduct front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
• Complete electronic store reports and conduct bag/video checks and reports results to Store Manager
• Perform cashier duties when necessary
• Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, and performance, significant customer complaints to Store Manager or District Manager
• Respond promptly to vendors, including receiving loads / deliveries
• Stocking within all departments
• Ensure the store is operating in compliance with Save A Lot standards for health and safety
• Handle emergency management, such as evacuation procedures, appropriately
• Protect company property, funds and merchandise at all times
• Ensure that loss prevention procedures are followed daily. Responsible for store sanitation and completing sweep logs during assigned shift
• Serve as first contact for media and regulatory visitors and refers contact to Store Manager
• May participate in panel interviewing process, but does not have authority to make hiring decisions
• Performs other duties, including working in other departments, as assigned

Minimum Requirements

About You

• Must be 18 years of age
• Proven, efficient retail sales experience; experience in grocery, cash management and excellent customer service preferred
• High School diploma or equivalent preferred
• Excellent teamwork and problem-solving skills
• Demonstrate effective oral and written communication, interpersonal skills
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division, and basic computer skills
• Must be dependable and flexible to work scheduled shifts, including a willingness to work in other areas of the store as needed with little or no advance notice
• Must adhere to safety standards
• Desire to work in a fast-paced environment

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Keywords: Save-A-Lot, Saint Charles , Shift Lead PT, Other , Saint Charles, Missouri