Front Desk Night Auditor
Company: Best Western Plus-Charles Hotel
Location: Saint Charles
Posted on: April 10, 2021
Job Title: Night Auditor
Job Summary: Represents the hotel to the guest throughout all
stages of the guest's stay by working with all hotel personnel to
ensure every guest experiences superior customer care.
Responsibilities include registering guests, assigning rooms,
accommodating special requests, and ensuring the guests have a
pleasant stay and smooth checkout.
Job Duties: * Maintains an inventory of vacancies, reservations and
room assignments. * Possesses a working knowledge of the
reservations department. Takes same day reservations and future
reservations when necessary. Knows cancellation procedures. * Knows
room locations, types of rooms available, and room rates. *
Registers arriving guests and assigns rooms. * Coordinates room
status updates with the housekeeping department by notifying
housekeeping of all check-outs, late check-outs, early check-ins,
special requests, and part-day rooms. * Coordinates guest room
maintenance work with the engineering and maintenance division. *
Uses persuasive selling techniques to sell rooms and to promote
other services of the hotel. * Knows daily activities and meetings
taking place in the hotel. * Reports any unusual occurrences or
requests to the manager or assistant manager. * Manages and
resolves all guest complaints in a professional and courteous
manner. * Processes guest check-outs and handles monetary
transactions. * Maintains customers' privacy. * Maintains a high
level of professional appearance and demeanor. * Performs other
duties as assigned.
Qualifications: * High school diploma or equivalent. * Previous
hotel-related experience preferred. * Ability to communicate with
public, hotel staff, and management in a professional manner. *
Knowledge of surrounding areas and local events. * Ability to
understand and adhere to proper credit, check cashing, and cash
handling policies and procedures. Able to properly secure guest
information. * Ability to learn safety, emergency, and accident
prevention policies and procedures. * Skilled in the use of front
office equipment. * Knowledge of proper telephone etiquette. *
Ability to work a flexible schedule, including weekends and
-Audits, balances, and reports on the various areas of the hotel
(e.g., food and beverage, rooms, front desk, gift shop, etc.) to
provide accurate and timely financial information on the hotel's
operational performance for the day. Oversees front office/front
desk operations during the overnight shift.
-Checks front office accounting records for accuracy and compiles
information for the hotel's financial records.
-Tracks room revenues, occupancy percentages, and other front
office operating statistics.
-Prepares summary of cash, check, and credit card activities,
reflecting the hotel's financial performance for the day.
-Posts room charges and room taxes to guest accounts. Processes
guest charge vouchers and credit card vouchers.
-Verifies all account postings and balances.
-Summarizes results of operations and prepares reports for
-Performs duties of the Front Desk Agent.
-Performs other duties as assigned.
-High school diploma or equivalent.
-Accounting background preferred.
-Previous hotel experience desired.
-Strong customer service orientation and skills.
-Present a professional image, and able to communicate well with
both guests and employees.
-Ability to operate front office equipment and computers.
-Ability to compile facts and figures.
-Ability to understand principles of auditing, balancing, and
closing out accounts.
-Ability to work a flexible schedule, including weekends and
Keywords: Best Western Plus-Charles Hotel, Saint Charles , Front Desk Night Auditor, Other , Saint Charles, Missouri
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