Verint Support Engineer

Company: Tech Mahindra Inc.
Location: Saint Charles
Posted on: November 23, 2020

Job Description:

About Tech Mahindra We are part of the USD 21 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, and information technology and vacation ownership. Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to RiseTrademark. We are a USD 4.9 billion company with 121,840 professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018). This position will be responsible for driving best practices around Quality Engineering, functional and regression, end to end test automation, and adoption of development services (Development Collaboration, Continuous Integration and Delivery, etc.) amongst various delivery teams within Enterprise. Interacting with technology staff including Developers, DevOps Engineers, Product management, and Program management to identify scope of projects and engage in design, development, and test engineering activities. Developsmonitors quality gating and automation strategy for a given project looking at code coverage and API vs UI level functionality. Job Title Verint Support Engineer Location OrsquoFallon, MO Duration 12 Months Project Scope The Verint support engineer role analyzes and evaluates technical problems andor functionality questions within the software based on the application, data source or integration with external applications. The role determines the best course of action to resolve the problem or inquiry. The Organization provides Verintrsquos customer base with post-implementation technical support services for the full line of Verint CES software offerings. Description Serve as a consultant to the users requiring SME support in understanding the systems and interfaces Experience working with IVR systems ndash troubleshooting, designing, testing Understand the interfaces and provide a detailed view of the system to the business users Review and elaborate requirements Conduct analysis of the requirements and perform impact assessments Analyze user behaviors and needs in order to recommend improvements to user experience. Conduct quality analysis of implementations Required Skills Bachelorrsquos degree in a technology discipline or related field, or equivalent work experience Minimum of 3 years of customer contact center or customer service experience that supports implementation, and troubleshooting of software applications and related technology infrastructure, or equivalent. Experience in effectively dealing with customer service issues and handling customer conflict. Experience supporting applications in the cloud and familiarity with cloud technologies. Familiarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG, etc Prior experience with the installation, support, usage or administration of Workforce Management related products or Verint software. Knowledge of telecom systems (CTI, PBX, VOIP) including switches and protocols.

Keywords: Tech Mahindra Inc., Saint Charles , Verint Support Engineer, Other , Saint Charles, Missouri