SYSTEM TECHNICIAN II - INFORMATION SYSTEMS DEPT.

Company: Missouri State Job Bank
Location: Saint Charles
Posted on: November 14, 2021

Job Description:

SYSTEM TECHNICIAN IIINFORMATION SYSTEMS DEPARTMENTSALARY: $45,608.93 per year This is a full-time position which includes a full range of benefits including Paid Time Off, Extended Medical Leave, Holidays, Employee Health, Dental, Life, Disability, Retirement, and Tuition Assistance programs.PURPOSE: The purpose of this position is to install, maintain, and support the County enterprise network; provide direct user support and resolve software, hardware, data and network issues; and perform special project tasks. The work is performed under the supervision of the Technical Services Manager.JOB DESCRIPTION:Configures and installs network equipment, telephones, computers, printers, and peripheralsCreates and maintains user profilesAssists with network maintenance, troubleshooting, cable management, statistical reports, and the installation of software upgrades and patchesConfigures and installs softwareProvides training and technical guidance to other technical service personnel as requiredMaintains a high level of customer satisfactionParticipates in network projects at the task levelTroubleshoots and resolves user and computer issues - Assists with remote user supportCreates, designs, display packages; uses reporting tool to manage assetsMaintains accurate hardware and software inventoryWorks on-call as needed in a regular rotation with other technicians on the teamMonitors master consoles that monitor the performance of systems and network hardwareManages the print server and VPN utilityTakes calls and resolves them as necessary - creates incidents or problems for escalation in incident management (or IT service management) systemParticipates in and leads projectsMentors Tech I and other Tech staff as neededActs as Tier 2 support within Technical Services and division for county technology and troubleshootingCamera application managementImage creation and managementIndependently preforms backup/restore tasksDesigns, plans, and implements group policies for an enterprise environmentProvides assistance with applications as requiredDirects users to appropriate help for Information Systems problemsProvides Tier 1 and Tier 2 Level Help Desk support as requiredPerforms other duties as assigned

Keywords: Missouri State Job Bank, Saint Charles , SYSTEM TECHNICIAN II - INFORMATION SYSTEMS DEPT., IT / Software / Systems , Saint Charles, Missouri