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Flexible Customer Service Position - 5% Signing Reward

Company: metro pcs
Location: Saint Charles
Posted on: July 12, 2019

Job Description:

MetroPCS Customer Service Representative serves as the first point of customer ("client") contact, answering inbound phone calls, responding to e-mail correspondence, and providing information about services and processes with excellent customer service. Customer service representatives triage client calls, making quick and accurate decisions regarding client need, and handling of call. The Customer Service center hours are 8:00 a.m. to 5:00 p.m., Monday - Sunday.ESSENTIAL JOB FUNCTIONS

  • Receive inbound phone calls from current and potential customers. Take appropriate action for each call or transfer to the appropriate person/team.
  • Receive customer correspondence via e-mail requests and take appropriate action.
  • Place outbound phone calls to follow up on appointments, documentation, and other customer communications. Ensure that all customer contact is documented in the computer system accurately and appropriately. Provide other departments (Billing, Provider Relations, Quality, etc.) regarding inquiries requiring follow up.
  • Utilize standard templates to correspond with customers; advise manager if situation arises that requires a new template or customized response. Work with manager to ensure that all correspondence is professional and grammatically correct while using the appropriate communication method and system.
  • Participate in other activities that support the coordination of client referrals, authorizations, initial assessments and placement.
  • Follow current standard operating procedures.
  • Must adhere to all federal, state and local law and regulations as applicable. Protect customers Information
  • Responsible to complete additional job duties as assigned by manager.
  • Ensure high level of customer service while maximizing productivity and meeting key performance indicators.

  • QUALIFICATIONSMinimum Education, Experience & Training Equivalent to:
    • High School diploma required.
    • No experience in a customer service call/contact center.
    • Good computer efficiencyKnowledge, Skills & Abilities:
      • Ability to work productively and remain focused in an open and busy work environment.
      • Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
      • A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.
      • Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software.
      • Ability to consistently demonstrate good judgment and decision-making skills.
      • Ability to maintain the highest levels of confidentiality.
      • Ability to work in an exciting, fast paced high energy environment while effectively multitasking.
      • Personable; able to work comfortably with individuals at all levels within the organization.
      • Frequent proofreading and checking documents for accuracy.
      • Excellent verbal and writing communication skills.
      • Must be highly detail-oriented.
      • Strong interpersonal skills.

Keywords: metro pcs, Saint Charles , Flexible Customer Service Position - 5% Signing Reward, Hospitality & Tourism , Saint Charles, Missouri

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