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Customer Service Associate

Company: Farmers Insurance 1475
Location: Saint Charles
Posted on: July 29, 2022

Job Description:

Job DescriptionWe're seeking a positive, personable customer service representative for a rewarding career opportunity! You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can't wait to get started!Compensation:$30,000 - $45,000 yearlyResponsibilities:

  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Record customer interactions and follow up on their experience with our company
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Communicate frequent customer suggestions to the team to troubleshoot
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints Qualifications:
    • Excellent active listening, interpersonal, and communication skills
    • Previous work in a customer-facing position
    • Must have graduated high school, received a G.E.D. or equivalentAbout CompanyAt Farmers Insurance, our employees set the tone, drive our strategy and create world-class customer experiences. Our employees also help make Farmers one of the largest insurers of vehicles, homes, and small businesses in the United States. We're continually looking for new people to join our team.
      • Number 1 ranked district in the nation 5 out of the last 8 years.
      • Training Bootcamp hosted by the 7th largest agency owner in the nation.

Keywords: Farmers Insurance 1475, Saint Charles , Customer Service Associate, Hospitality & Tourism , Saint Charles, Missouri

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