Store Team Leader

• Lead your store team by example -- including, but definitely not limited to, being the first one on the floor to play with a neighbor's new puppy
• Recognize the director of your local cat shelter at the register and volunteer to hose the next adoption event
• Analyze your store sales results and develop plans to maximize sales, neighbor engagement and producitivity. And then inspire your team to help you attain those goals
• Create a fun, positive environment for your team and your neighbors; and a reputation for neighborhood... all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you a leader to beat all leaders? No, you are more than that. You are PAWsome!Store Team Leader's key responsibilities include:
  • Adhering to operational policies and procedures (animal care, safety, cleanliness and security) that ensure exceptional service is provided to our neighbors
  • Achieving strong store audit and neighbor engagement scores which promote our brand
  • Using broad business knowledge to affect store results, including sales (including grooming and services), loyalty program membership, and neighbor engagement, while operating within budget
  • Ensuring weekly work schedules are created to maximize productivity and engagement
  • Promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals
  • Maintaining a fully staffed team and leading recruiting and onboarding for all levels in the store
  • Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members
  • Connecting with community organizations to partner on events and marketing opportunitiesPAWsome Store Team Leaders will have:
    • 2+ years experience leading retail teams
    • 4-year college degree or equivalent work experience
    • Microsoft Office knowledge
    • Good communication skills
    • Ability to operate all equipment to run the store, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (cat litter can be heavy!)
    • Ability to work flexible schedules, reliable transportation, pass a background screen, and be 18 years of age or olderThis is a full-time position that is eligible for benefits including medical, dental, vision, life insurance, short-term disability, paid time off and 401k. Bonus pay is also possible for high performance.

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