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Customer Service Representative

Company: JustinBradley
Location: Saint Charles
Posted on: May 8, 2022

Job Description:

A JustinBradley financial services client is offering an exciting contact center opportunity in O'Fallon, MO! This position will have various shifts to cover a 24/7 operation. The primary role of the Senior Representative is to receive inbound telephone calls in relation to customer services: placing orders, product inquiries, quotes, return, and problem solving.
The role includes maintaining; completing and ensuring relevant documents and systems are accurate and kept up to date in addition to supporting the Contact Center with outbound campaign (outbound calls) when required in relation to specific sales /marketing activities.

Responsibilities:
Under general supervision, supports investigation and resolution of consumer product/service issues, concerns and requests across multiple programs
Follows established policies and procedures to review consumer issue logs and identify trends of network or product portfolio issues.
Escalates issues and assists in the development of a resolution
Collaborates with other team members to support projects/initiatives related to consumer support delivery
May provide guidance to less experienced team members

Experiences:
Experience contributing to the delivery of accurate and timely resolutions to consumer product/service inquiries under direct guidance
Demonstrated knowledge of consumer service standards, processes and tools
Demonstrated ability to contribute to consumer support projects/initiatives

Qualifications:
Customer Service and or Sales experience essential
Higher School Certificate or equivalent level
Must be open to a flexible shift

MUST BE OK WORKING WEEKENDS AND FLEXIBLE HOURS!

JustinBradley is an EO employer - Veterans/Disabled and other protected employees

Keywords: JustinBradley, Saint Charles , Customer Service Representative, Hospitality & Tourism , Saint Charles, Missouri

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