Assistant Restaurant Manager
Company: Viking River Cruises
Location: Saint Charles
Posted on: May 7, 2022
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Job Description:
Founded in 1997, Viking is the world's leading small ship travel
company, exploring more than 20 rivers, five oceans, five great
lakes and all seven continents. Offering destination-focused
experiences for curious travelers, Viking has amassed more than 250
awards and was recently voted the #1 River Cruise Line and the #1
Ocean Cruise Line by Cond-- Nast Traveler in the publication's 2021
Readers' Choice Awards.
You now have an opportunity to join one of the most acclaimed and
fastest-growing hospitality brands as it expands in the United
States.
In summer2022, Viking will launch its new, highly-anticipated
Mississippi River cruises and will introduce the most luxurious
ship ever built for the river, the 386-guest Viking Mississippi .
Sailing on board the elegant new ship, you will dock in the heart
of iconic cities that line the river; during your free time, you
will be just footsteps from exploring the fascinating places that
stretch from New Orleans all the way north to St. Paul.
At Viking, we offer great pay and great benefits-including a
Swiss-developed training program and a work schedule that provides
up to 13 weeks off each year. With all of your living expenses
covered during work weeks-including lodging, meals, Wi-Fi, travel
to/from the ship, uniforms & laundry-you have the unique chance to
save more of your pay than in most other restaurant or hospitality
positions. Being a valued member of the Viking family, you join a
close-knit, supportive group of colleagues-many of whom form
lifelong working relationships and friendships. And, with training
from the industry leader, you will receive the skills, knowledge
and tools to be successful-as well as abundant opportunities for
advancement. Regardless of where you are on your career journey,
Viking can help you in reaching new destinations.
Multiple positions open for immediate hiring; earn up to
$63,000annually
A VIKING LEADERSHIP ROLE
As a Viking Shipboard Leader, you represent Viking's values and
leadership philosophy ( H--vam--l ). You are a hospitality
professional who demonstrates passion for excellence, who takes
ownership for your areas of responsibility, and who believes in
empowering your team with the skills, knowledge and tools to
succeed. You are an exceptional role model for the Viking Family
and have strong motivation to achieve the company's goals and
objectives. You are flexible, stress resistant, focused, and a
truly committed team member.
PURPOSE OF POSITION
- The Assistant Restaurant Manager assits the Restaurant Manager to
ensure efficient food and beverage (F&B) operations and
maintains productivity, quality, and guest-service standards in
accordance with Viking's STAR Service Standards.
- You are required to be self-motivated and run outlets
independently, continuously making the effort to coach and develop
the Restaurant Team.
- It is your responsibility to create a friendly, guest-orientated
service culture to ensure Guest satisfaction and repeat business,
which in turn, will increase revenue and profitability of the
company.
YOUR RESPONSIBILITIES
- Plan, schedule and assign staff to their relevant sections,
accordingly; assist the Restaurant Manager with conducting daily
menu presentations and organizing & executing F&B related ship
functions and special events; greet and welcome Guests and check on
their well-being, while on duty.
- Manage and control Guest reservations and seating, when
instructed; communicate Guest allergies and special needs to
relevant parties.
- Ensure professional and efficient communication with the
Executive Chef, Galley Team and Bar Team.
- Conduct accurate monthly inventory's and assist the Restaurant
Manager with creating durable orders.
- Work within set restaurant-cost budgets; manage tasks related to
inventory; conduct stock takes.
YOUR RESPONSIBILITIES
- Manage and control Restaurant Pest Management Logs in accordance
with all Public Health Policies.
- In conjunction with the Restaurant Supervisor, regularly update
the Restaurant Manager about the performance of the Restaurant
Team; identify opportunities to improve service delivery in
accordance with Viking's STAR Service Standards, by incorporating
feedback from the Restaurant Team.
- Minimize equipment loss/damage, and maintain immaculate
cleanliness standards in relevant areas, by applying safe working
policies and procedures, according to all Public Health Policies,
and ensuring that all equipment is sanitized and returned
accordingly, after each use.
- Regularly inspect that the mise-en-place for all areas are
prepared 15 minutes prior to service.
- Plan, schedule and assign staff to their relevant sections,
accordingly; monitor the Time & Attendance System.
- Lead and support a multi-cultural team, maximizing crew
satisfaction, productivity and retention; meet with Team Leaders on
a daily basis for "The Daily Reunion", to provide feedback &
operational updates as well as to ensure that your department is
performing to Viking's STAR Service Standards.
- Regularly inspect that the mise-en-place for all areas are
prepared 15 minutes prior to service.
- Provide the highest level of comfort and service to Guests, as
per Viking's STAR Service Standards and all Public Health Policies;
manage service according to Guest flow, embarkation &
disembarkation, sea day activities & other activities.
- Identify potential STARS, and assist, train & lead them to
success; implement and motivate a culture off ownership &
responsibility and provide the necessary guidance/training and
information to the Restaurant Team, in accordance with company
standards and operational needs.
- Provide competent leadership to all direct reports.
Responsibilities include, but are not limited to: Conducting
performance reviews, including discipline as needed and onboard
training, succession planning, crew communication and
recognition.
- Ensure you always wear the appropriate and task specific Personal
Protective Equipment (PPE) as required for your duties onboard.
Always use correct lifting techniques to prevent injuries.
- Uphold impeccable grooming standards within your team at all
times by complying with Viking's Image and Uniform Standards.
- Ensure that company property is appropriately secured and
protected, especially during rough weather conditions, in order to
prevent unnecessary loss or damage.
- Demonstrates outstanding flexibility: able to work at different
times of the day, under pressure and reflect a positive can-do
attitude and the best image of Viking at all times.
- Become knowledgeable and ensure your team are knowledgeable about
itinerary-related ports of call, shore excursions and shipboard
activities such as events, entertainment and programs.
- Positively contribute to achieving/succeeding Restaurant KPI
goals (quality & financial) for the Restaurant Department; have
full knowledge about safety & security procedures and can operate
in line with all Public Health, Environmental and Safety & Security
Policies; participate in all training concerning onboard training,
safety & security, fire prevention, evacuation exercises as
required by the company.
This document describes the primary activities, duties and
responsibilities of this position. Your manager or supervisor may
assign additional duties and responsibilities to you.
Keywords: Viking River Cruises, Saint Charles , Assistant Restaurant Manager, Hospitality & Tourism , Saint Charles, Missouri
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