Guest Services Staff
Company: Viking River Cruises
Location: Saint Charles
Posted on: May 7, 2022
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Job Description:
Founded in 1997, Viking is the world's leading small ship travel
company, exploring more than 20 rivers, five oceans, five great
lakes and all seven continents. Offering destination-focused
experiences for curious travelers, Viking has amassed more than 250
awards and was recently voted the #1 River Cruise Line and the #1
Ocean Cruise Line by Cond-- Nast Traveler in the publication's 2021
Readers' Choice Awards.
You now have an opportunity to join one of the most acclaimed and
fastest-growing hospitality brands as it expands in the United
States.
In summer2022, Viking will launch its new, highly-anticipated
Mississippi River cruises and will introduce the most luxurious
ship ever built for the river, the 386-guest Viking Mississippi .
Sailing on board the elegant new ship, you will dock in the heart
of iconic cities that line the river; during your free time, you
will be just footsteps from exploring the fascinating places that
stretch from New Orleans all the way north to St. Paul.
At Viking, we offer great pay and great benefits-including a
Swiss-developed training program and a work schedule that provides
up to 13 weeks off each year. With all of your living expenses
covered during work weeks-including lodging, meals, Wi-Fi, travel
to/from the ship, uniforms & laundry-you have the unique chance to
save more of your pay than in most other restaurant or hospitality
positions. Being a valued member of the Viking family, you join a
close-knit, supportive group of colleagues-many of whom form
lifelong working relationships and friendships. And, with training
from the industry leader, you will receive the skills, knowledge
and tools to be successful-as well as abundant opportunities for
advancement. Regardless of where you are on your career journey,
Viking can help you in reaching new destinations.
Multiple positions open for immediate hiring; earn up to $44,100
annually
PURPOSE OF POSITION
- To provide guests at all times with friendly, personalized
front-desk service, including concierge services 24 hours a day in
a manner consistent with Viking River Cruises' high standard of
guest services.
- This includes, but is not limited to, maintaining high standards
and consistency of outstanding custome service and monitoring of
all Guest Services-related tasks.
YOUR RESPONSIBILITIES
- Center "the heart" of i nformation for all guests
- Transaction of all on board sales
- Operation of phone switchboard, cashless system and safety
system
- Full understanding of guest infotainment system and guarantee of
its smooth operation
- 24h Concierge Services
- Organization and planning of embarkation / disembarkation
- Preparation and execution of a smooth check-in and check-out
- Read and update the logbook daily and take action accordingly
- Check guest manifests and special request lists for all arriving
guests
- Ensure that all guest complaints received are either settled
immediately or referred to the relativeparty for follow up. Guest
to be promptly advised of all actions taken
- Prepares the guest lists, party invitations, menus, and special
notes from the ships management
- Assist in guest medical disembarkations with support of the
management
- Coordination, confirmation and assistance with guests' departure
arrangements and other travel connections (e.g. flight changes)
- Organizing guest information documents (city maps / brochures /
handouts)
- Assistance with coordination and dispatching of shore
excursions
- Ability to effectively deal with internal & external customers,
some of whom will require high levels of patience, tact and
diplomacy to defuse anger, collect accurate information and resolve
conflicts
Keywords: Viking River Cruises, Saint Charles , Guest Services Staff, Hospitality & Tourism , Saint Charles, Missouri
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