Assistant Housekeeping Manager
Company: Viking River Cruises
Location: Saint Charles
Posted on: May 7, 2022
Founded in 1997, Viking is the world's leading small ship travel
company, exploring more than 20 rivers, five oceans, five great
lakes and all seven continents. Offering destination-focused
experiences for curious travelers, Viking has amassed more than 250
awards and was recently voted the #1 River Cruise Line and the #1
Ocean Cruise Line by Cond-- Nast Traveler in the publication's 2021
Readers' Choice Awards.
You now have an opportunity to join one of the most acclaimed and
fastest-growing hospitality brands as it expands in the United
In summer2022, Viking will launch its new, highly-anticipated
Mississippi River cruises and will introduce the most luxurious
ship ever built for the river, the 386-guest Viking Mississippi .
Sailing on board the elegant new ship, you will dock in the heart
of iconic cities that line the river; during your free time, you
will be just footsteps from exploring the fascinating places that
stretch from New Orleans all the way north to St. Paul.
At Viking, we offer great pay and great benefits-including a
Swiss-developed training program and a work schedule that provides
up to 13 weeks off each year. With all of your living expenses
covered during work weeks-including lodging, meals, Wi-Fi, travel
to/from the ship, uniforms & laundry-you have the unique chance to
save more of your pay than in most other restaurant or hospitality
positions. Being a valued member of the Viking family, you join a
close-knit, supportive group of colleagues-many of whom form
lifelong working relationships and friendships. And, with training
from the industry leader, you will receive the skills, knowledge
and tools to be successful-as well as abundant opportunities for
advancement. Regardless of where you are on your career journey,
Viking can help you in reaching new destinations.
Multiple positions open for immediate hiring; earn up to $63,000
PURPOSE OF POSITION
- The Assistant Housekeeper supports the Executive Housekeeper to
oversee a variety of housekeeping functions to ensure the smooth
running of the daily operation of the Housekeeping Department
- It is your responsibility to create a friendly, guest-oriented
service culture to ensure Guest satisfaction and repeat business,
which in turn, will increase revenue and profitability of the
- Monitor par levels of all lockers within the relevant working
areas and ensure that sufficient supplies are available for the
Stateroom Host; arrange for the collection of general store items
as per the schedule and ensure that all items are properly
distributed to lockers within the relevant working areas; complete
the weekly general supply requisition and submit the requisition
- Inform the Executive Housekeeper of any Guest related issues,
resolving these issues according to Viking's STAR Service
Standards; follow up on any special requests from Guests.
- Ensure that all logs are signed and up-to-date in the designated
housekeeping areas, follow up & keep track of all special cleaning
matrixes including cleaning of curtains, carpet shampoo, furniture,
shower head sanitation, etc.
- Regularly inspect Housekeeping areas including Guest Staterooms,
public areas, corridors and lockers to ensure that these areas are
according to company policies and procedures and employee health
and fire/chemical safety. Any damages/malfunctions found during
such inspection must be corrected accordingly and reported to the
- Lead and support a multi-cultural team, maximizing crew
satisfaction, productivity and retention.
- Meet with Team Leaders on a daily basis for "The Daily Reunion",
to provide feedback & operational updates as well as to ensure that
your department is performing to Viking's STAR Service
- Provide the highest level of comfort and service to Guests and
consistently maintain an impeccable standard of cleanliness and
hygiene in all areas, as per Viking's STAR Service Standards and
- Health Policies; manage service according to Guest flow,
embarkation & disembarkation, sea da y activities & other
- Provide competent leadership to all direct reports.
Responsibilities include, but are not limited to: Conducting
performance reviews, including discipline as needed and onboard
training, succession planning, crew communication and
- Ensure you always wear the appropriate and task specific Personal
Protective Equipment (PPE) as required for your duties onboard.
Always use correct lifting techniques to prevent injuries.
- Uphold impeccable grooming standards within your team at all
times by complying with Viking's Image and Uniform Standards.
- Ensure that company property is appropriately secured and
protected, especially during rough weather conditions, in order to
prevent unnecessary loss or damage.
- Demonstrates outstanding flexibility: able to work at different
times of the day, under pressure and reflect a positive can-do
attitude and the best image of Viking at all times.
- Become knowledgeable and ensure your team are knowledgeable about
itinerary-related ports of call, shore excursions and shipboard
activities such as events, entertainment and programs.
- Positively contribute to achieving/succeeding Housekeeping KPI
goals (quality & financial).
- Have full knowledge about safety & security procedures and can
operate in line with all Public Health, Environmental and Safety &
Security Policies; participate in all training concerning onboard
training, safety & security, fire prevention, evacuation exercises
as required by the company
- Prepare for & participate in all Public Health inspections
This document describes the primary activities, duties and
responsibilities of this position. Your manager or supervisor may
assign additional duties and responsibilities to you.
Keywords: Viking River Cruises, Saint Charles , Assistant Housekeeping Manager, Hospitality & Tourism , Saint Charles, Missouri
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