Waiter
Company: Viking River Cruises
Location: Saint Charles
Posted on: May 7, 2022
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Job Description:
Founded in 1997, Viking is the world's leading small ship travel
company, exploring more than 20 rivers, five oceans, five great
lakes and all seven continents. Offering destination-focused
experiences for curious travelers, Viking has amassed more than 250
awards and was recently voted the #1 River Cruise Line and the #1
Ocean Cruise Line by Cond-- Nast Traveler in the publication's 2021
Readers' Choice Awards.
In summer2022, Viking will launch its new, highly-anticipated
Mississippi River cruises and will introduce the most luxurious
ship ever built for the river, the 386-guest Viking Mississippi .
Sailing on board the elegant new ship, you will dock in the heart
of iconic cities that line the river; during your free time, you
will be just footsteps from exploring the fascinating places that
stretch from New Orleans all the way north to St. Paul.
At Viking, we offer great pay and great benefits-including a
Swiss-developed training program and a work schedule that provides
up to 13 weeks off each year. With all of your living expenses
covered during work weeks-including lodging, meals, Wi-Fi, travel
to/from the ship, uniforms & laundry-you have the unique chance to
save more of your pay than in most other restaurant or hospitality
positions. Being a valued member of the Viking family, you join a
close-knit, supportive group of colleagues-many of whom form
lifelong working relationships and friendships. And, with training
from the industry leader, you will receive the skills, knowledge
and tools to be successful-as well as abundant opportunities for
advancement. Regardless of where you are on your career journey,
Viking can help you in reaching new destinations.
Multiple positions open for immediate hiring; earn up to $63,300
annually
PURPOSE OF POSITION
- The Waiter ensures efficient food and beverage (F&B)
operations and maintains high productivity, quality, and
guest-service standards in accordance with Viking's STAR Service
Standards.
- It is your responsibility to create a friendly, guest-orientated
service culture to ensure Guest satisfaction.
YOUR RESPONSIBILITIES
- Manage, control and organize the assigned service station, while
supervising 2 to 4 Assistant Waiters and/or Restaurant attendants;
manage, control & organize room service orders and dispatch, when
instructed.
- Manage restaurant reservations and seating requirements, when
instructed.
- Conduct stock takes and inventory, according to company
procedures, as required.
- Learn and use appropriate food and wine terminology &
pronunciation, to enhance the Guest's dining experience; become
familiar with menu descriptions and wine lists, in order to discuss
items appropriately with guests.
- Have full knowledge of Vikings F&B options & ships
activities; present F&B menus to Guests, suggest dinner
courses, appropriate wines and answer questions regarding menu and
wine selections.
- Relay orders to the Galley, using the MXP Ordering Software;
serve courses from the Galley and beverages from various locations,
following safe Company Alcohol Serving Policies.
- Serve food and beverages efficiently and in a courteous manner,
according to company standards and procedures.
- Prepare and perform F&B activities (i.e. cocktail parties and
Tea Time) and special events, as assigned.
- Keep & store any assigned inventory stock, in accordance with set
par-levels, following Safety and Sanitation Rules and
Regulations.
- Ensure assigned areas are set up in accordance with the direction
from the relevant Supervisors and Viking's Operations Manuals and
Standard Operating Procedures (SOPs).
- Minimize equipment loss/damage, and maintain immaculate
cleanliness standards in relevant areas, by applying safe working
policies and procedures, according to all Public Health Policies,
and ensuring that all equipment is sanitized and returned
accordingly, after each use; clean & polish equipment, glassware
and flatware.
--- Ensure mise-en-place for all areas of responsibility are
prepared 15 minutes prior to service.
- Partake in embarkation duty, as directed, including but not
limited to luggage assistance, escorting Guests and any other
related duties; participate in storing, as assigned or
directed.
- Participate in "The Daily Reunion" every day to understand your
team's operational needs and to ensure consistent adherence to
Viking's STAR Service Standards.
- Provide the highest level of comfort and sales-oriented service
to Guests and consistently maintain an impeccable standard of
cleanliness and hygiene in assigned areas, as per Viking's STAR
Service Standards and all Public Health Policies; proactively
prepare service according to Guest flow, embarkation &
disembarkation, sea day activities & other activities.
- Ensure you always wear the appropriate and task specific Personal
Protective Equipment (PPE) as required for your duties onboard.
Always use correct lifting techniques to prevent injuries.
- Ensure that company property is appropriately secured and
protected, especially during rough weather conditions, in order to
prevent unnecessary loss or damage.
- Demonstrates outstanding flexibility: able to work at different
times of the day, under pressure and reflect a positive can-do
attitude and the best image of Viking at all times.
- Become knowledgeable about itinerary-related ports of call, shore
excursions and shipboard activities such as events, entertainment
and programs.
- Have full knowledge about safety & security procedures and can
operate in line with all Public Health, Environmental and Safety &
Security Policies; participate in all training concerning onboard
training, safety & security, fire prevention, evacuation exercises
as required by the company.
- Take ownership of the assigned areas of responsibilities in any
F&B outlet, according to direction from the relevant
Supervisor; assist in other departments and/or perform additional
duties, as necessary.
Keywords: Viking River Cruises, Saint Charles , Waiter, Hospitality & Tourism , Saint Charles, Missouri
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