Intake Specialist / Referral Coordinator
Company: Breakthrough Healthcare
Location: Saint Louis
Posted on: February 21, 2026
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Job Description:
Job Description Job Description Job Summary The Intake
Specialist is the primary point of entry for all patients and
referral sources at Breakthrough Healthcare. You will manage the
end-to-end referral process—from the initial phone call to the
verified Start of Care (SOC). This role requires a "detective"
mindset to ensure insurance is verified correctly, MBIs are
captured accurately, and clinicians are scheduled for timely
admissions. Core Responsibilities Referral Management: Receive and
process all incoming referrals from hospitals, physician offices,
and family members. Insurance Verification: Perform rigorous
eligibility checks (UHC, Medicare, Medicaid, etc.). Identify
"Primary vs. Secondary" payer status and ensure MBIs are correctly
entered into the system. Data Entry & Accuracy: Enter all patient
demographics and clinical data into Axxess/MatrixCare with 100%
accuracy to ensure clean claims. Coordination of Care: Act as the
liaison between the referral source and the clinical team. Assign
the appropriate RN/PT for the Start of Care (SOC) visit. Physician
Orders: Track and follow up on pending physician orders (485s) to
ensure they are signed and returned within regulatory timelines.
Communication: Provide high-level customer service to families,
explaining our services (Home Health, Hospice, and Daycare) and
setting expectations for their care. Compliance: Ensure all intake
activities meet HIPAA and Medicare Conditions of Participation
(CoPs). Requirements Qualifications & Requirements Experience:
Minimum of 2 years in Home Health or Hospice Intake . Software
Proficiency: Must be highly proficient in Axxess or MatrixCare .
Knowledge: Strong understanding of medical terminology and the
Medicare/Medicaid billing landscape. 2yrs Experience receiving and
responding to referrals 2yrs Experience Medicare billing,
Submitting PA. Benefits Compensation & Benefits Hourly Rate: $20.00
– $24.00 per hour (Commensurate with experience). Growth
Opportunity: Key role in our expansion into Hospice and Adult
Daycare. Benefits: Full Medical, Dental, Vision, PTO and 401K
Keywords: Breakthrough Healthcare, Saint Charles , Intake Specialist / Referral Coordinator, Healthcare , Saint Louis, Missouri
