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SSM Senior Patient Care Coordinator - SLU Hospital - Saint Louis, MO

Company: UnitedHealth Group
Location: Saint Charles
Posted on: September 15, 2023

Job Description:

$3,000 Sign On Bonus For External Candidates
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. -
Positions in this function are responsible for checking in, scheduling appointments, answering billing questions and managing patient medical records for a clinic. Roles may vary based on the size of the clinic(s).
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00pm - 3:30am, Monday -Friday every other weekend and rotating holidays. Our office is located at 1201 South Grand Blvd St Louis, MO - 63104
We offer weeks of paid training. The hours during training will be 8:30am to 5pm, Tuesday- Friday. - -Training will be conducted virtually from your home.

Primary Responsibilities:

  • Know, understand, incorporate, and demonstrate the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions
  • Demonstrate excellent customer service skills by facilitating communication within the team.
  • Analyze and communicates policies / procedures and other business documentation. Complete audits on staff including key performance indicators waiting (service times, staff productivity, accuracy, patient satisfaction, customer feedback, incident reporting, etc.) reportable to their direct leader and will assist with special projects.
  • Maintain a working knowledge of applicable Federal, State, and local laws and regulations, Optum360's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior
  • Work is frequently completed without established procedures and work independently, may act as a resource for others or may coordinate others' activities
  • Act as a role model for the team and should help coach all team members to do the same.
  • Will be responsible for routinely working in all areas of PAS, responsible for carrying the on-call phone, and working rotation shifts (based on departmental need). If the senior is not able to secure minimum departmental staffing levels, they must cover the shift.
  • Responsible for training, development, delegating and managing epic assigned work ques for all staff as needed.
  • May be assigned to represent PAS in various departmental/hospital meetings.
  • Responsible for ensuring staffing huddles are consistent and bring value to team.
  • Resolves patient complaints and or physician concerns and escalates to next level as appropriate.
  • Covers shifts or coordinates coverage as needed for vacations/absences/vacancies to ensure points of access are appropriately staffed.
  • Assists with creating and managing departmental schedule(s) with direct leader's supervision.

    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

  • High School Diploma / GED (or higher)
  • 2+ years in Acute Care Facility or Centralized Business Office performing one of various functions including Billing / Coding, Balance after insurance or self - Pay Collections, Appeals processing, Patient Access Department Patient Scheduling, Pre - Service / Financial Clearance, Registration, Financial Counseling, or other functions related to revenue cycle activities in a complex, multi - site environment
  • 1+ years electronic health record experience
    Proficient in Microsoft Office including Microsoft Word, Microsoft Excel, and Microsoft Outlook (ability to create, copy, edit, send, and save documents, spreadsheets, and emails)
    Knowledge of Medical Terminology through college level coursework or 2+ years of on - the - job training

  • Ability to work 7:00pm- 3:30am, Monday -Friday every other weekend and rotating holidays

    Preferred Qualifications:

    Maintain current knowledge of process and systems, regulatory and 3rd party payer issues and requirements
    2+ years of substantial experience and career growth in a Revenue Cycle role

    **PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.
    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
    UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
    #RPO #RED

Keywords: UnitedHealth Group, Saint Charles , SSM Senior Patient Care Coordinator - SLU Hospital - Saint Louis, MO, Healthcare , Saint Charles, Missouri

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