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General Manager

Company: Oberweis Dairy
Location: Saint Charles
Posted on: November 30, 2019

Job Description:

The General Manager has overall responsibility for the smooth operation of a multiple brand store, maintaining employee relations, and delivering excellent customer service for each brand.
WORK SCHEDULE: 5-6 days per week and at least 9 hours per day, depending on the needs of the business
SALARY: $50,000

  • Hands-on store setting
  • Non-smoking
  • Work area include food, knives, slippery floors, and extreme cold
    EXPERIENCE: Minimum 5-year retail or food service supervision experience and/or high performance as an Associate or Assistant Manager in a single branded TOGI Brands, LLC location.
    General Operations
    • Report to supervisor the status of store operations. Ongoing reporting should include, but not be limited to, the following information
    • Competition in local market
    • Personnel problems
    • Quality of supplies and suppliers
    • Changes in sales patterns
    • Operational problems
    • Generate all other necessary operational and financial reports
    • Adhere to company policies and specifications
    • Maintain employee records, tracking compensation and disciplinary issues
    • Produce the weekly work schedule
    • Retain copies of sign-in sheets, work schedules, daily register sheets, order forms, and baking lists
    • Place vendor and non-vendor inventory orders
    • Monitor and resolve inventory levels and issues with distributors
    • Maintain inventory sheets, vendor and staff phone numbers, order forms, and manuals
    • Schedule preventive maintenance for equipment
    • Locally market the store to potential customers
    • Know all functions of the store and be able to step in and perform any of the job duties
    • Keep the store's cleanliness and sanitation at or above standards set by the company and the local health department
    • Maintain safety and security of employees, customers, and store
    • Ensure compliance with all state and federal health regulations
      Staff Management
      • Properly select employees by screening, interviewing, and checking references
      • Supervise all employees in every phase of product preparation and customer service, including product portioning, packaging, and cleaning
      • Monitor opening and closing duties of staff
      • Monitor staff compliance to attire standards
      • Manage staff so absences are covered
      • Direct employees and delegate priorities among staff
      • Provide employee training according to company guidelines and cross-train employees so they are able to perform multiple functions
      • Hold staff meetings covering work-related issues
      • Evaluate the performance of each employee
      • Discipline and terminate employees as necessary
      • Motivate employees to achieve maximum effectiveness
      • Create and maintain a positive work environment
      • Assist employees by getting involved in daily operations and taking orders
      • Increase employee retention
        • Meet and exceed profit and loss goals
        • Increase sales over previous year
        • Keep labor costs and food costs in line with budget
        • Handle all monies and bank deposits in a safe and responsible manner
        • Handle payroll for all employees, count up all hours, create pay envelopes, and distribute pay to employees
        • Arrange bills, invoices, and checks to be signed
        • Determine amount of change and currency to be kept on premises
        • Drop cash at appointed times during shift
        • Perform voids, payouts, CODs as needed on register
        • Change register journal tape
        • Deal with cash, coupons, and promotional materials
        • Resolve credit card chargebacks
        • Close-out register at end of night, leaving appropriate morning bank
          --- Customer Satisfaction
          • Maintain superior food quality
          • Ensure customers minimum transaction times
          • Provide customer service where required (e.g., receipts, order forms, etc., to customers)
          • Interact with customers by getting feedback, dealing with complaints, refunds, donation requests, etc.
          • Deal with difficult customer issues (e.g., homeless persons, abusive customers, etc.)
          • Deal with customer safety issues (e.g., snow, rain, beverage spills, etc.)
          • Exceed customer expectations
            • Experience working with P&L statements, budgets and cost controls
            • Basic personal computer (PC) and on-line Internet usage knowledge
            • Experience in handling applicable government agencies
            • Certified by National Restaurant Association (NRA) or local health department in food handling
            • Successful completion of the TOGI Brands, LLC Basics of Operations training program
            • Ability to read company materials
            • Ability to write letters and complete order forms and on-line ordering system(s)
              • Bend, stoop, and reach to receive inventory, stock, serve customers, and clean store
              • Carry up to 50 lbs.
              • Stand and walk on a hard surface for 10 to 12 hours per day
              • Quickly identify safety placards and hazardous situations to avoid or minimize injuries
              • Identify food quality through taste, texture, color, and odor
              • Use small tools that require good manual dexterity
              • Tolerate up to 45 minutes in walk-in cooler at temperatures as low as 32 degrees F during inventory
              • Tolerate up to 35 minutes in walk-in freezer at -10 degrees F for inventor

Keywords: Oberweis Dairy, Saint Charles , General Manager, Executive , Saint Charles, Missouri

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