Director of Agency Operations

Company: Geniecast
Location: Saint Louis
Posted on: June 2, 2025

Job Description:

Located in St. Louis, CPG is an award-winning experiential agency within the Nitrous Effect collective. We specialize in designing and executing high-end experiences for corporate clients. In our 40th year, CPG creates award-winning work in an environment of collaboration, strategic thinking, and growth.We are seeking an experienced agency leader who can manage people and processes for our team, ultimately ensuring high-quality output by the agency. The ideal candidate will have a strong resume as a corporate events producer and an extensive understanding of event procedures, staffing, budgets, and resources, along with broad business and communications skills. This is a great opportunity to work with an A-list team and Fortune 500 clients.This St. Louis-based position reports to the President and is a member of the Leadership Team.Roles & Responsibilities
Success in this position requires a blend of the following roles and responsibilities:

• People Management
• Operational Leadership
• Team Recruitment, Development, and Retention
• Quality Assurance Oversight
• Agency Culture Leadership
  People Management
  • Serve as Production Services Team leader, advocate for Production Services team to President and other CPG leadership
  • • Direct oversight and management of all production team members (except Procurement Coordinator)
    • Provide mentorship and accountability to production team to help them achieve specific goals and actively support their professional development/growth
    • With Manager of Production Operations, recruit, onboard and develop freelance production talent
    • With Manager of Production Operations, plan and schedule internal production team members
      Operational Leadership
      • Maintain knowledge of CPG clients' business and objectives
      • Collaborate with production and client teams to define and document procedures and implement process changes to ensure agency efficiency, profitability, and growth
      • Monitor and promote team adherence to the CPG Way and standards; ensure CPG Way manual is current and remains updated as needed
      • Ensure accurate time tracking and proper utilization of resources
      • With Manager of Production Operations, drive development, implementation, and training of best practices in Production Services
        Team Recruitment, Development, and Retention
        • With Director of People Operations, support recruitment and onboarding of production staff
        • Support Manager of Production Operations in identifying training needs and managing the implementation of appropriate training programs and resources to ensure all team members have necessary skills to achieve goals
          Quality Assurance Oversight
          • Review and monitor project execution including budgets and other production-related documentation
          • Participate in pre-show reviews and project debriefs to ensure high-quality execution
            Agency Culture Leadership
            • Nurture agency culture through positivity, integrity, clarity and transparent communication
              SkillsThe core skills, abilities and knowledge key to success in this position include:
              • Strong background in production operations and producing corporate events
              • Ability to advance the vision of the agency
              • Strategic thinking ability
              • Broad understanding of event agency and industry methods, best practices, and resources
              • Strong leadership skills including listening, mentoring, supporting and coaching
              • Ability to develop, supervise and provide clear direction to team members
              • Ability to work well with all levels of internal personnel, clients and vendors
              • Adaptability, flexibility and problem solving
              • Confidence and positivity
              • Excellent communication skills (oral and writing)
              • Ability to project budgets and profitability
              • Ability to work and thrive in a fast-paced, dynamic environment, under tight deadlines
              • Ability to travel and work flexible hours (travel currently approximately 10%)This role is based in St. Louis, MO. Local candidates or those open to relocation are preferred. CPG currently operates on a hybrid schedule, with three days in-office and two days remote.At CPG, we believe in building a workplace where respect, opportunity, and belonging are fundamental to our success. We are dedicated to fostering an inclusive environment where everyone feels valued, supported, and empowered to contribute their unique perspectives and talents. We are committed to cultivating a dynamic, welcoming culture across all aspects of our business practices. Join us in our mission to create a workplace where everyone can thrive and make a meaningful impact.
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Keywords: Geniecast, Saint Charles , Director of Agency Operations, Executive , Saint Louis, Missouri