Assistant Vice President, Operations

Company: FTL Finance
Location: Saint Charles
Posted on: January 24, 2023

Job Description:

A dynamic culture, a growing and profitable organization, and a great place to build a career are just a few ways to describe FTL Finance. We are a nationwide consumer finance company that focuses on the home repair market. We strive to make financing fun and rewarding for our vendors by showing them how our product can help their business grow. While we take our job very seriously, we are also serious about having fun and cultivating a great team environment. The Assistant Vice President of Operations is primarily responsible for managing the people and processes related to Accounting, Loan Originations, Customer and Contractor Service, and Office Management. This position will manage operations across administrative and service departments at FTL Finance to optimize resources and achieve company goals for productivity and service.Would you like to be an integral part of our success?Responsibilities include: -

• Works with department leaders for Accounting, Loan Originations, Customer Service, Contractor Support, and Office Management to increase efficiency in processes and develop solutions to address departmental needs.
• Oversee FTL's compliance strategy and implement tactics to mitigate risk and address security concerns.
• Create procedures for new company initiatives and actively manage change. Promote open communication and a spirit of collaboration and teamwork. Oversee training on new company initiatives.
• Communicate company goals, support department leaders, analyze team performance, and hold teams accountable to achieving goals and objectives.
• Provide people development opportunities to department leaders and model leadership for their teams. Actively provide coaching and performance feedback to department leaders.
• Manages operational and human resources for administrative and service departments. Oversee operational costs and implement changes to existing expenses as needed.
• Leverage technology to address departmental needs and improve contractors/customer experience.
• Keep the Vice President of Operations informed on internal/external matters relevant to the good of the business. -Qualifications and Competencies:
  • Problem Solving: Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem-solving situations.
  • Teamwork: Balances team and individual responsibilities; Contributes to building a positive team spirit; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Puts success of team above own interests
  • Project Management: Communicates changes and progress. Completes projects on time and within budget. Coordinates projects. Develops project plans. Manages project team activities.
  • Judgement: Displays willingness to make decisions. Exhibits sound and accurate judgment. Includes appropriate people in decision-making process. Makes timely decisions. Supports and explains reasoning for decisions.
  • Performance Coaching: Defines responsibilities and expectations. Encourages training and development. Gives performance feedback. Motivates for increased results. Recognizes contributions. Sets goals and objectives.Education/Experience: Bachelor's degree from a four-year college or university; and two to three years of related experience and/or training in financial services, consumer lending, HVAC, and other contracting industries. -At FTL Finance, we value diversity and the uniqueness of all people. We thrive in an inclusive environment, and we recruit, hire and promote without regard to race, gender, age, color, gender identity, gender expression, sexual orientation, ethnic or national origin, citizenship, religion, sexual preference, military or veteran status, marital status, family status, physical or mental disability - or any other legally protected categories as set forth in the applicable state, federal or local laws. This policy applies to all aspects of employment including training, compensation, benefits, and all other privileges of employment.

Keywords: FTL Finance, Saint Charles , Assistant Vice President, Operations, Executive , Saint Charles, Missouri