Branch Escalation Manager
Company: EDWARD JONES
Location: Saint Charles
Posted on: November 19, 2022
Job Description:
At Edward Jones, we help clients achieve their serious,
long-term financial goals by understanding their needs and
implementing tailored solutions. To ensure a personal client
experience, we have located our 15,000+ branch offices where our
more than 7 million clients live and work.
In a typical branch office, a financial advisor meets with clients
and receives branch office support, so they can focus on building
deep relationships with clients. Headquarters associates in St.
Louis, Tempe and Mississauga provide support and expertise to help
U.S. and Canada branch teams deliver an ideal client experience. We
continue to grow to meet the needs of long-term individual
investors.Team Overview:
The Tech Branch Support Services team focuses on establishing and
maintaining an escalation process for the Branch Teams and
Executive Administrative Groups throughout the firm. Our intent is
to simplify the experience for the Branch and Forum Members by
consolidating escalation awareness and resolution.
What You'll Do:
As a Branch Escalation Manager, you will be an advocate for the
Branch Teams and thus be responsible to:
Lead Branch & Forum Member
escalations from Inception through to ResolutionAct as advocate for
the FA and Branch Team when they need extra help and expertise from
the Home OfficeProvide one, single contact they can rely on for
updates and resolutionBuild Strong Rapport with Branch Team, to
build trust and recognition as reliable escalation contactAct as a
Sounding board for general questions/concerns about a technical
topicConnect with Key Stakeholder groups to build network of skills
and experience that will aid in Escalation Resolution- across all
major divisions [Technology, Digital, Service, Operations, Branch
Development]Provide technology monitoring and escalation
coordination for Firm events with significant field impact [I.e.
Recognition Conferences; Zoom/webinar sessions; Campus-based
events]Collect, analyze and Summarize data supportive to resolving
existing Branch Team issues and predicting potential future
incidentsProvide expertise to Tech teams in best methods to gather
and monitor Branch activity supportive of Tech analysis and
troubleshooting [i.e. Branch Team Zoom monitoring; Tool usage and
navigation]Build familiarity with Tech monitoring tools to support
data collection and analysis [i.e. Branch Health; Nexthink; Splunk;
Grafana]What Experience You Need:
Bachelor's degree required3+ years of
experience within the Financial Services industry2+ years'
experience in a Field-facing guidance/coaching/support role [direct
or indirect]What could Set you Apart:
- 2+ years of experience in Technology role
- Branch Systems/Workflow experience
- Communicates with Impact to Branches/Areas/Regions and HQ
Leaders/Stakeholders at all levels
- Experience in case management
- Computing device troubleshooting
- Network/Connectivity background
- 100 Best Workplaces for Millennials in 2022, published Fortune
July 2022, Great Places to Work - data as of March 2022.
Compensation provided for using, not obtaining, the rating.
- Edward Jones was recognized as one of the Best Workplaces for
Millennials by Great Places to Work - and Fortune - magazine. The
privately held firm ranked No. 2 overall, in its fourth appearance
on the list.2022 Fortune Best Workplaces for Women, published
September 2022, research by Great Places to Work -, data as of
August 2021. Compensation provided for using, not obtaining, the
rating.
Edward Jones has been named to the
2022 Best Workplaces for Women list by Great Places to Work - and
Fortune - magazine, ranking No. 45.2022 Fortune's 100 Best
Companies to Work For, published April 2022, research by Great
Place to Work -, data as of August 2021. Compensation provided for
using, not obtaining, the rating.
For the 23rd time, Edward Jones has
earned a spot on the Fortune 100 Best Companies to Work For -
ranking by Great Places to Work - and Fortune - magazine. Edward
Jones ranked No. 35 on the prestigious 2022 list.2022 Best Places
to Work For LGBTQ+ Equality, Great Place to Work - in partnership
with Human Rights Campaign Foundation, published Equity Magazine
January 2022, data as of July 2021. Compensation provided for
using, not obtaining, the rating.
Edward Jones scored 100 percent on
the Human Rights Campaign Foundation's 2022 Corporate Equality
Index (CEI) the nation's foremost benchmarking survey and report
measuring corporate policies and practices related to LGBTQ+
workplace equality. The ranking designated Jones as one of the best
places to work for LGBTQ+Equality.Edward Jones does not
discriminate on the basis of race, color, gender, religion,
national origin, age, disability, sexual orientation, pregnancy,
veteran status, genetic information or any other basis prohibited
by applicable law.At Edward Jones, we value and respect our
associates and their contributions, and we recognize individual
efforts through a rewards program that promotes a long-term career,
financial security and well-being. to learn more about our total
compensation approach, which in addition to base salary, typically
includes benefits, bonuses and profit sharing. The salary range for
this role is based on national data and actual pay is based on
skills, experience, education, and other relevant factors for a
potential new associate:
Salary: $76798 - $130764
Category: Headquarters
Keywords: EDWARD JONES, Saint Charles , Branch Escalation Manager, Executive , Saint Charles, Missouri
Didn't find what you're looking for? Search again!
Loading more jobs...
