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Sr Workforce Vendor Manager, Technology

Location: Saint Charles
Posted on: May 7, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.The Vendor Management team executes the firm's technology strategies by managing the vendor relationship, operations, and ensuring the appropriate allocation of vendor spend. This role will establish and implement the following processes to support a rapidly evolving technology landscape with an increasing use of vendors to achieve Technology division goals and objectives in line with firm strategic priorities.

Key Responsibilities:

  • Build and maintain vendor relationships to provide high quality, cost-effective external services
  • Educate and support teams on the operating models with vendors to ensure streamlined onboarding, offboarding and execution of efforts,
  • Provide consistent and centralized processes for contingent workforce resources
    • Develop and implement appropriate governance structures and processes with vendors
    • Develop and implement effective statement of work (SOW) creation, review & approval process
    • Develop cross functional relationships with vendor and internal stakeholders, including Sourcing, Legal, HR, and other Technology areas
    • Develop, implement and improve vendor performance metrics. Hold vendors accountable to established performance metrics. Investigate and resolve vendor performance issues and partner with vendors to drive continuous improvement.
    • Work with vendors to identify and develop next-generation capabilities in support of the Technology Digital Strategy
      • Partner with PMO and Finance division to perform financial reconciliation and appropriate allocation of vendor related expenses.
      • Work with leaders across Digital to understand their needs, aggregate demand, and share with vendors
      • Construct framework for preferred vendor list based on quantifiable criteria.
      • Manages and develops self while internalizing leadership feedback.
      • Establish and maintain effective communications and relationships across teams, departments, countries, vendors and other divisions.
      • Must be able to establish and maintain effective relationships with vendors while aligning to the firms objectives.
      • Market knowledge of IT products, and services (hardware and software) and current trends
      • Understanding of sourcing legal & risk processes
      • Understanding of system development methodologies and processes within technology (agile, change management, QA, Project Life Cycle, etc.)
      • Able to appropriately react to vendor governance issues.Requirements:
        • Bachelor's degree or equivalent experience is required
        • Familiarity with major global vendors
        • Experience with either Purchasing or Managing SOW labor contracts. Both would be preferred.
        • Strong understanding of negotiating and managing large scale SOWs
        • Experience with demand planning (technology labor)
          • Knowledge of vendor performance/risk management
          • Solid understanding around the management of contingent labor vendors
          • Solid understanding of financial accounting / P&L
          • Experience working with data and analytics
          • Up to 10% travel
            • 2021 FORTUNE 100 Best Companies to Work For - By Great Place to Work - and FORTUNE Magazine - Edward Jones was named No. 20 on the list.
              • From FORTUNE -2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments.
              • 2021 Corporate Equality Index - Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation's 19th annual scorecard on LGBTQ workplace equality.
                • From The Human Rights Campaign. All Rights Reserved
                • 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list.
                • J.D. Power, 2021 - Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study.
                  • Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors' satisfaction among those who are employed by an investment services firm. Visit for more information.Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
                    Salary: $90628 - $154313
                    Category: Headquarters

Keywords: EDWARD JONES, Saint Charles , Sr Workforce Vendor Manager, Technology, Executive , Saint Charles, Missouri

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