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IT Support Engineer

Company: Apex Systems
Location: Saint Charles
Posted on: January 15, 2020

Job Description:

Job Description

Job #: 1036303

Apex Systems is interested in an IT Support Engineer in the St. Charles, MO area!



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---This is a Permanent job opportunity!

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Shift:



Monday-Friday, 8 AM - 5PM, with overtime as needed.

IT Support Engineer responsibilities include, but are not limited to, the following:


  • Provide high-quality standard service to internal customers, namely by using clear, prompt and professional communications and being proactive in follow-up and anticipation of issues
  • Respond to service requests and deal with the resolution of technical incidents in a wide range of commercial off the shelf and custom developed applications used internally
  • Troubleshoot basic to complex software and hardware incidents requiring a broad range of functional and technical skills
  • Prioritize numerous issues with different severities, and effectively manage the resolution of all requests and incidents within acceptable service levels
  • Research required information using available resources
  • Follow standard processes and procedures
  • Accurately log service and incident transactions using designated tracking software
  • Update existing knowledge base with any new incident resolution or relevant information
  • Monitor application environments by following appropriate working instructions or monitoring tools to ensure that service interruptions are either addressed immediately or escalated to the appropriate stakeholders
  • Carry out system administration activities in multiple systems
  • Periodically report the health and statistic details of computerized systems to relevant stakeholders
  • Regular attendance and punctuality
  • Analyze the trends associated with the incidents and service requests and report potential areas of improvement or risk to appropriate stakeholders
  • Applies GMP/GLP in all areas of responsibility, as appropriate
  • Conducts all activities in a safe and efficient manner
  • Stay current with system information, changes and updates
  • Demonstrates and promotes the company vision
  • Perform other responsibilities and duties as assigned.


    The ideal candidate would possess:




    • Exposure to ITIL processes and GxP environments will be a plus
    • Good proven background in Information Technology
    • Familiarity in using ticketing tools
    • Knowledge of relevant software computer applications and equipment in a web and desktop environment
    • Experience with scripting to automate system administration processes
    • Proper phone and electronic mail etiquette
    • Multi-tasking capabilities


      • Required to be communicative and social, capable of creating great interpersonal relation skills at all levels of the organization
      • Enthusiastic, full of high-energy
      • Proactive in assuming the responsibility for successfully completing assignment or tasks
      • Self-imposing standards of excellence


        Basic Minimum Qualifications:




        • Associates degree required; with relevant experience; or min of 4 years of equivalent experience.
        • Rotating on-duty support during out of working hours and weekends is necessary
        • Authorization to work in the United States indefinitely without restriction or sponsorship


          If interested in being considered please forward your updated resume to either Anthony Miller at aamiller@apexsystems.com or Cole Cipriani at CCipriani@apexsystems.com

          EEO Employer

          Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.

Keywords: Apex Systems, Saint Charles , IT Support Engineer, Engineering , Saint Charles, Missouri

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