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Medical Secretary

Company: St Luke's Hospital of Chesterfield MO
Location: Saint Charles
Posted on: May 4, 2022

Job Description:

Posting Details

Ladue Internal Medicine - St. Luke's Medical Group $2,500 Sign-On Bonus. Two free uniforms provided upon hire. Reimbursement for initial and renewal of MA credentials


Principle Accountabilities:

Responsible for performing clerical, reception, and administrative duties in physician practices. Displays maturity, flexibility, and effective organization and communication skills in dealing with other people. Works cooperatively with other departments and promotes teamwork within the department. Performs any or all of the following job duties in a physician office-check-in/registration, triage phone calls/electronic messages, and check-out (order entry, appointment/test/procedure/surgery scheduling, pre-certs, referrals, and prior authorizations). Maintains a pleasant, efficient, and well-organized working environment. Performs duties and responsibilities in a manner consistent with our mission and values.

Principle Accountabilities: % of Time Spent

May perform any or all of the following clerical and administrative job duties in physician practices. 90%

* Check-in/registration (Greets patients and visitors, updates demographic and

insurance information, runs eligibility checks, verifies referrals/pre-certs, collects patient e-consents, takes patient photos, collects and processes copayments and other payments on account, distributes patient forms and scans updated forms into EMR, balances end of day payments and copay collections.)

* Answers phones and processes electronic messages and e-faxes from patients, physicians, and facilities. Triages communications per department protocols. Responds back to callers, portal messages, and e-faxes per provider instructions and protocols. Schedules appointments.
* Check-out (Schedules follow-up appointments, enters orders for tests, procedures, and medications. Schedules outpatient tests and procedures, obtains referrals and precertifications, as required. Verifies correct CPT and ICD-10 codes on all orders and pre-certs.

Runs daily administrative reports (ambulatory organizer schedule, Televox appointment 5% appointment reminder results). Enters no show charges from previous day, balances day sheet of payments collected, corrects patient-subscriber mismatches from billing queues.

Performs other work duties as assigned. 5%

Total 100%


High school diploma required, with some college preferred.


Experience in a medical office or hospital department, or graduate of a medical assistant or medical administrative training program preferred. Basic insurance knowledge and EMR skills preferred. Good verbal skills required.

The assessment, care and treatment provided by the med secretary will be consistent with the specific age related needs of the patient. The med secretary is competent to care for patient age groups consistent with the specialties of the physician(s) in the practice.

Reporting Relationships (Text Only)

Job Relationships: Brief descriptions of the types of interactions that occur for this job. Takes direction from: Office Manager and Physician. Provides direction to: N/A. Supervised by: Office Manager

Working Conditions

Employee is required to sit and walk frequently. Employee must lift/carry a light (1-20 lbs.) load frequently, a medium (21-50 lbs.) load occasionally, and a heavy (50 lbs. +) load rarely. Employee may rarely be required to lift over 100 lbs. with assistance. Employee is occasionally required to bend, squat, crawl, kneel, climb, lift waist to overhead. Employee is occasionally required to reach forward and reach overhead. Employee may be required to do simple grasping and pushing/pulling. (Rarely: 0-5%, Occasionally: 1-33%, Frequently: 34-66%, Continuously: 67-100%) The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.

The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.



Faithful to our Episcopal-Presbyterian heritage and its ministry of healing, St. Luke's is dedicated to improving the health of the communities we serve.

Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence and respect for each other and those we serve.


As an independent healthcare network, we create healthy communities in the region through our commitment to high quality, safe and personalized services.

Core Values

Human Dignity

We accept and treat all persons as being created in the image of God.


We respond with caring to the needs of others as if they were members of our family.


We honor each person's rights and responsibilities in light of the common good.


We set and strive to attain high standards of performance and continuous improvement.


We use our talents and resources wisely, with honesty and integrity.

Keywords: St Luke's Hospital of Chesterfield MO, Saint Charles , Medical Secretary, Administration, Clerical , Saint Charles, Missouri

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