Operations Manager, Insurance Services [Urgent Search]
Company: Larson Financial Group, LLC
Location: Saint Louis
Posted on: June 24, 2025
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Job Description:
Description: Larson Financial Group LLC is looking for an
experienced and forward-thinking Operations Manager to lead and
optimize the technology and workflow infrastructure within our
insurance department. This individual will play a critical role in
streamlining operations, enhancing system efficiency, and ensuring
seamless experience for clients and internal stakeholders. The
ideal candidate will have a background in and/or exposure to
technology, process improvement, operational improvements, people
leadership and management, and knowledge about the infrastructure
of both life and disability insurance. Requirements: Key
Responsibilities: Technology & Workflow Optimization: - Evaluate,
design, and implement workflow improvements using current and
emerging technologies. - Act as a liaison between the Insurance
department and IT/Tech partners to drive system enhancements and
troubleshooting issues. - Lead automation and digital
transformation efforts that increase efficiency and reduce manual
touchpoints. - Own and manage the department's operational tech
stack (CRM, policy management tools, eApp platforms, etc.). Process
Management & Documentation: - Develop and maintain SOPs, training
materials, and process maps. - Identify and eliminate bottlenecks,
redundancies, or inefficiencies across the policy lifecycle
(quoting, underwriting, issuance, and post-issue service). -
Monitor KPIs related to cycle times, touchpoints, and error rates;
use data to drive decision-making. People Management: - Lead,
mentor, and develop a high-performing team of insurance operations
professionals. - Set clear goals, conduct performance reviews, and
foster a culture of accountability and continuous improvement. -
Align team structure and roles with evolving department needs and
strategic priorities. - Encourage collaboration, innovation, and
professional growth within the team. Stakeholder Support &
Training: - Partner with advisors, client service teams, and
carriers to ensure smooth coordination and execution of insurance
processes. - Train and support team members on new systems, tools,
and workflow updates. Requirements: - Strong analytical and
problem-solving skills. - Excellent communication and interpersonal
skills. - An ability to manage multiple tasks and projects
simultaneously, while meeting set deadlines. - Detail-oriented with
a focus on quality and accuracy, and a high level of accuracy and
accountability. - Comfortable in a fast-paced, dynamic environment
- Commitment to maintaining the highest level of confidentiality
with client information Preferred Qualifications: - Bachelor's
degree in business administration, Operations Management,
Information Technology, or related field. - Proficiency in workflow
automation tools and technologies. - Experience in the tech
industry and/or insurance industry. Must be prepared for a
fast-paced environment. - Familiarity with Salesforce and DocuSign.
- Agile or PMP certification and/or experience in similar process
improvement methodologies. (Lean Sigma). - Experience with project
management tools (e.g., SMARTSHEET) is a plus. - Proven experience
in operational management, workflow optimization, or related role.
Larson Financial Group, LLC offers a generous employee benefits &
perks package: - Profit Sharing Bonus Program - 401(k) Employer
Match up to 4% - Medical Insurance (HDHP HSA plans are FREE for
employee only, dependent coverage available for cost - Dental
Insurance - Vision Insurance - ER PD Long Term Disability Insurance
- ER PD Life Insurance - ER PD EAP - Voluntary Life & STD available
- Supplemental Insurance available - Paid time Off (112 hours after
90 days) - Holiday Pay (12 Holidays) - Training & Education - ER
Events, Awards, Activities PI894661b88531-37156-37795932
Keywords: Larson Financial Group, LLC, Saint Charles , Operations Manager, Insurance Services [Urgent Search], Accounting, Auditing , Saint Louis, Missouri
