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Consumer Collections II

Company: Midland States Bank
Location: Saint Charles
Posted on: May 26, 2023

Job Description:

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We're proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here. Position Summary The primary purpose of this position is to maintain the bank's interest by collecting past due consumer accounts in all stages of delinquency by minimizing losses due to repossessions, foreclosures and charge offs. To maintain personal and departmental goals for delinquency and charges offs on a monthly, quarterly and yearly basis through effective communication and loss mitigation strategies. Responsibilities are varied and require an existing knowledge of consumer collections. Primary Accountabilities

  • Collect past due retail and mortgage loans through written, verbal, and in person customer contact.
  • Contact delinquent customers on a consistent time-line based procedure.
  • Keep accurate records of communications with customers and update current contact information in collections software.
  • Achieve departmental delinquency and charge off goals.
  • Minimize losses through effective loss mitigation techniques and strategies.
  • Identify and recommend advanced collection activities as needed to protect the banks interests.
  • Maintain knowledge of State and Federal collection statutes.
  • Analyze borrower financial statements to recommend and execute options such as loan modifications, short sales, and deeds-in-lieu of foreclosure.
  • Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). Position Qualifications Education/Experience:
    • Bachelor's Degree and 1-3 years relevant experience OR 3-5 years' experience in mortgage and/or consumer loan collection.Competencies/Other Skills:
      • Business insight
      • Cultivates innovation
      • Drives results
      • Makes sound decisions
      • Being a brand champion
      • Collaborates
      • Communicates effectively
      • Customer focus
      • Being Authentic
      • Emotional Intelligence
      • Self development
      • Being flexible and adaptable If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at . THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT


Keywords: Midland States Bank, Saint Charles , Consumer Collections II, Accounting, Auditing , Saint Charles, Missouri

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